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- Tasks: Lead a dynamic sales team, manage bookings, and deliver top-notch customer service.
- Company: Join Sedgebrook Hall, part of The Venues Collection, a leader in hospitality and events.
- Benefits: Enjoy exclusive travel discounts, wellness classes, and a contributory pension scheme.
- Why this job: Be part of a vibrant culture that values individuality and career growth.
- Qualifications: Passion for customer service, strong communication skills, and event management experience preferred.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
We're currently recruiting a dedicated Sales Office Supervisor to help ensure the smooth running of the venue on a full-time basis, contracted to 40 hours per week. As a Sales Office Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees.
Benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Sedgebrook Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between, our venue provides an informal atmosphere where you and our guests can be themselves.
We combine our spaces with a bigger family. Sedgebrook Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
Your Key Responsibilities Will Include
- Manage Enquiries and Bookings: Handle incoming enquiries and confirmed reservations with precision, ensuring accurate information is communicated to both customers and the hotel team.
- Deliver Exceptional Customer Service: Provide a high standard of care by efficiently and effectively addressing all customer inquiries in accordance with company policies and guidelines.
- Handle High Volumes of Requests: Manage a large volume of enquiries, prioritising and responding promptly to maintain excellent service standards.
- Support Sales Team Leadership: Assist the Sales Office Manager in supervising and guiding team members, ensuring adherence to company standards and procedures, and maintaining the smooth operation of the sales office.
- Drive Revenue Growth: Support the team in achieving and surpassing revenue targets through proactive sales initiatives and customer engagement.
- Assist in Reporting and Meetings: Represent the sales team in meetings such as Head of Department (HOD) when necessary, and contribute to the preparation and presentation of reports and relevant information.
- Contribute to Team Development: Play an active role in sales team training, performance reviews, and ongoing development initiatives.
- Operational Skills: Experience with Opera Sales & Catering (S&C) system is preferred but not essential.
Our ideal Sales Office Supervisor will:
- Be passionate about customer service and hospitality with experience in managing events.
- Possess the knowledge of events and sports.
- A head for figures and commercial awareness.
- Demonstrate enthusiasm for delivering outstanding service and has experience in managing events, with knowledge of sporting and corporate events.
- Possess a head for figures, with a strong understanding of sales and revenue management.
- Be confident in verbal and written communication; able to make decisions and convey information clearly.
- Demonstrate strong organisational skills, with the ability to multitask efficiently in a fast-paced environment.
- Be a confident leader and effective team player; assertive, calm under pressure, and capable of motivating others.
- Be a quick thinker with the ability to deliver solutions that meet customer needs.
- Handle customer feedback and complaints with tact and professionalism.
- Have a good sense of humour, is a self-starter, and inspires others through a proactive “can-do” attitude.
- Be driven by a commitment to quality service delivery and continuous improvement.
- Act as a proud representative of the business, embodying its values and standards.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Sales Office Supervisor employer: The Venues Collection
Contact Detail:
The Venues Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Supervisor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Sales Office Supervisor. Understanding the nuances of managing enquiries, bookings, and customer service will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you supervised a team or managed projects. Highlighting your ability to motivate others and maintain high standards will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you've successfully handled high-pressure situations in the past. Being able to articulate your problem-solving skills and how you maintain excellent service standards under pressure will set you apart.
✨Tip Number 4
Research The Venues Collection and Compass Group UK&I to understand their values and culture. Tailoring your conversation to reflect their commitment to diversity and employee development can make a positive impression.
We think you need these skills to ace Sales Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event management. Use keywords from the job description to demonstrate that you meet the specific requirements for the Sales Office Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention specific examples of how you've successfully managed events or handled customer inquiries in the past, aligning your experiences with the responsibilities outlined in the job description.
Highlight Leadership Skills: Since the role involves supervising a team, emphasise any leadership experience you have. Discuss how you've motivated others, contributed to team development, or led projects to success, showcasing your ability to drive revenue growth and maintain high service standards.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Sales Office Supervisor position.
How to prepare for a job interview at The Venues Collection
✨Showcase Your Customer Service Passion
As a Sales Office Supervisor, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've delivered exceptional service in previous roles, especially in managing events.
✨Demonstrate Financial Acumen
Highlight your understanding of sales and revenue management during the interview. Discuss any experiences where you successfully contributed to revenue growth or managed budgets effectively.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Prepare to discuss how you've handled customer inquiries and complaints in the past.
✨Exhibit Leadership Qualities
As you'll be supporting the Sales Office Manager, it's important to demonstrate your leadership skills. Share instances where you've motivated a team or resolved conflicts, showcasing your ability to lead and work collaboratively.
