Customer and Trading Manager - Nightshift
Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Darlington Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a night team to manage store operations and ensure excellent customer service.
  • Company: Join Sainsbury's, a leading retailer committed to inclusivity and employee growth.
  • Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
  • Why this job: Be a changemaker in a dynamic environment while developing your leadership skills.
  • Qualifications: Previous management experience in fast-paced settings and resilience for night shifts required.
  • Other info: Flexible working hours with a premium salary for night shifts.

The predicted salary is between 36000 - 60000 £ per year.

Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store. Making sure that standards are brilliant come morning so we’re ready to serve our customers. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager: Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team. Previous line management responsibilities in a fast-paced, operational environment. Resilience to deal with both the mental and physical demands of working nights. Provides brilliant customer service and coaches a team to do the same. Has previous experience delivering and monitoring KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and is comfortable doing this alone in the absence of more senior management. Puts inclusivity at the heart of everything they do.

Working for us has great rewards: Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

  • Discount card - 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • An annual bonus scheme based on our, and your, performance.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension - we match 4-7.5% of your pension contributions.
  • Sainsbury’s share scheme - build up an investment at discounted rates.
  • Wellbeing support - access to emotional support, counselling, legal and financial advice.
  • Colleague networks - link with like-minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Customer and Trading Manager - Nightshift employer: Sainsbury's

As a Customer and Trading Manager on the nightshift, you will be part of a dynamic team that thrives on bold leadership and a passion for service. Our inclusive work culture prioritises employee wellbeing and offers extensive growth opportunities, including mentorship and career progression pathways. With competitive benefits such as a generous discount scheme, annual bonuses, and wellbeing support, working with us means being part of a rewarding environment where your contributions truly make a difference.
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Contact Detail:

Sainsbury's Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer and Trading Manager - Nightshift

✨Tip Number 1

Familiarise yourself with the specific challenges of nightshift management. Understanding the unique dynamics of leading a team during these hours will help you demonstrate your adaptability and resilience in interviews.

✨Tip Number 2

Highlight any previous experience in fast-paced environments where you've managed teams. Be ready to share examples of how you've successfully handled performance issues or conducted disciplinaries, as this is crucial for the role.

✨Tip Number 3

Showcase your customer service skills and how you've coached others to provide excellent service. Prepare to discuss specific instances where your leadership directly improved customer experiences.

✨Tip Number 4

Research our commitment to inclusivity and be prepared to discuss how you can contribute to creating a welcoming environment for both colleagues and customers. This aligns with our core values and will set you apart.

We think you need these skills to ace Customer and Trading Manager - Nightshift

Leadership Skills
People Management
Operational Management
Performance Monitoring
Customer Service Excellence
Adaptability to Night Shifts
Resilience under Pressure
Health and Safety Awareness
Conflict Resolution
Team Coaching and Development
Inventory Management
Scheduling and Payroll Accuracy
Inclusivity and Diversity Awareness
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly in fast-paced environments. Emphasise any previous roles where you led a team or managed operations, especially during night shifts.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've empowered teams and improved performance in past roles, aligning with the company's values.

Showcase Your Resilience: Given the demands of night shifts, it's important to demonstrate your resilience. Include examples of how you've successfully managed stress and maintained high standards in challenging situations.

Highlight Inclusivity: Since the company values inclusivity, mention any experiences you have that demonstrate your commitment to creating an inclusive environment. This could include mentoring diverse teams or implementing inclusive practices.

How to prepare for a job interview at Sainsbury's

✨Show Your Leadership Skills

As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences and how you've empowered teams in the past. Highlight specific examples where your leadership made a difference.

✨Demonstrate Resilience

Working night shifts can be challenging both mentally and physically. Share your strategies for managing stress and maintaining productivity during late hours. This will show that you understand the demands of the role.

✨Emphasise Customer Service

Brilliant customer service is key in this role. Prepare to talk about how you've delivered exceptional service in previous positions and how you plan to coach your team to do the same. Use real-life examples to illustrate your points.

✨Discuss Inclusivity and Team Wellbeing

Inclusivity is at the heart of the company's values. Be ready to discuss how you foster an inclusive environment and support your team's wellbeing. Mention any initiatives you've led or participated in that promote diversity and inclusion.

Customer and Trading Manager - Nightshift
Sainsbury's
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  • Customer and Trading Manager - Nightshift

    Darlington
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-07-14

  • S

    Sainsbury's

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