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- Tasks: As an Online Assistant, you'll pick products and ensure a smooth shopping experience for customers.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and great service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while working with us.
- Why this job: Experience a dynamic work environment, develop new skills, and be part of a supportive team.
- Qualifications: Must be above school-leaver age and eligible to work in the UK; flexibility is key.
- Other info: We value inclusivity and offer development opportunities to help you grow your career.
Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they shopped for.
Eligibility: You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Building great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thriving in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Discount card 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension - we match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes - buy Sainsbury’s shares at discounted prices.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you in your role but also impress during any discussions with us.
✨Tip Number 2
Show your enthusiasm for customer service. Highlight any previous experience where you've gone above and beyond to help customers, as this aligns perfectly with our values at Sainsbury's.
✨Tip Number 3
Be prepared to discuss your ability to work in a fast-paced environment. Share examples from past roles where you've successfully managed multiple tasks under pressure, as this is crucial for the Online Assistant position.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn. We value colleagues who are adaptable and eager to pick up new skills, so be ready to talk about how you've embraced change in previous jobs.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as attention to detail, customer service experience, and the ability to work in a fast-paced environment. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Sainsbury's and how you can contribute to providing a joyful shopping experience for online customers.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm for Customer Service
As an Online Assistant, your role revolves around providing a joyful shopping experience. Make sure to express your genuine enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to assist customers.
✨Demonstrate Flexibility and Adaptability
The job requires working in a fast-paced environment with varying tasks. Highlight your ability to adapt to changing situations and your willingness to take on different responsibilities. Discuss any experiences where you successfully managed multiple tasks or adjusted to new challenges.
✨Familiarise Yourself with Digital Tools
Since you'll be using technology to plan your routes and manage orders, it's important to show that you're comfortable with digital tools. If you have experience with similar technology, mention it. If not, express your eagerness to learn and adapt quickly.
✨Emphasise Attention to Detail
Attention to detail is crucial in ensuring customers receive the best quality products. Prepare to discuss how you've maintained high standards in previous roles, whether it's keeping a workspace organised or ensuring accuracy in order fulfilment.
