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For Companies At a Glance
- Tasks: Be the go-to person for customer queries, ensuring top-notch service and support.
- Company: Join 1to1 Group, a leading recruitment agency in Hampshire, known for its inclusive culture.
- Benefits: Earn £14.50-£15 per hour with full-time hours, Monday to Friday, in a supportive environment.
- Why this job: Perfect for those passionate about customer service and eager to make a difference.
- Qualifications: Experience in customer service is essential; familiarity with ERP and CRM systems is a plus.
- Other info: This role promotes diversity and welcomes applicants from all backgrounds.
Our client is seeking a dedicated and enthusiastic Customer Service Advisor to assist their team on an interim basis. In this role, you will be the first point of contact for clients, providing exceptional service and support.
Job Summary
- £14.50- £15 per hour
- Temporary ongoing
- Andover
- Full-time office-based, Monday to Friday 8.00am- 4.00pm OR 9.00am- 5.00pm
Responsibilities
- Respond to customer enquiries via phone and email, escalating enquiries where necessary
- Assist in ad hoc customer audits
- Demonstrate effective product knowledge and build customer satisfaction
- Manage relationships with logistics and warehouse teams
- Arrange customer orders and returns
- Liaise with the planning team to ensure successful delivery and communicate shortages
- Support product lifecycle management and notify stakeholders of changes
- Provide support to other departments as needed
Skills
- Proven experience in customer service, preferably within FMCG
- Experience resolving customer complaints
- Ability to resolve customer issues satisfactorily
- Excellent communication skills
- Experience working with third-party logistics companies
- Knowledge of ERP systems
- Experience with CRM systems
If you are passionate about customer service, this could be the role for you!
As an equal opportunity employer, 1to1 Group is committed to fair treatment of all employees and applicants, regardless of age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status. We aim for a diverse and inclusive workplace and encourage qualified applicants from all backgrounds to apply.
1to1 Group is a leading recruitment agency in Hampshire for permanent, temporary, and contract roles. Due to high application volumes, if you do not hear from a consultant within 5 days, your application was unsuccessful. Please check www.1to1group.co.uk for other vacancies.
Customer Service Advisor employer: White Knight Recruitment Ltd
Contact Detail:
White Knight Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for clients, practice clear and concise communication to ensure you can handle enquiries confidently and professionally.
✨Tip Number 3
Gain experience with CRM and ERP systems if you haven't already. Familiarity with these tools will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Prepare for common customer service scenarios. Think about how you would handle difficult customers or complaints, as demonstrating your problem-solving skills can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within FMCG. Use specific examples that demonstrate your ability to resolve customer complaints and manage relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the responsibilities listed in the job description, such as effective communication and product knowledge.
Highlight Relevant Skills: In your application, emphasise your experience with CRM systems and ERP systems, as well as your ability to work with third-party logistics companies. These are key skills that the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at White Knight Recruitment Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within FMCG. Be ready to share specific examples of how you've resolved customer complaints and improved satisfaction.
✨Demonstrate Effective Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you handle difficult conversations and ensure that customers feel heard and valued.
✨Familiarise Yourself with ERP and CRM Systems
Brush up on your knowledge of ERP and CRM systems, as these are crucial for the role. If you have experience with specific systems, be prepared to discuss how you've used them to enhance customer service.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
