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- Tasks: Assist customers with vehicle rentals and manage daily operations in a fast-paced environment.
- Company: Join Auxillis, a leading provider of accident claims and mobility services across the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, flexible leave, and exclusive discounts.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude!
- Other info: This is a 12-month maternity cover role with opportunities for growth in a supportive environment.
The predicted salary is between 19796 - 19796 £ per year.
Location: Milton Keynes
Duration: 12 Months
Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis:
- An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it.
- You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature.
- Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme (£1,307 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year.
- Public holidays and an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 50 sites nationwide, Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best-known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent - Maternity Cover employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Maternity Cover
✨Tip Number 1
Familiarise yourself with the company culture at Auxillis. Understanding their values and mission will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your multitasking skills. As a Customer Service Agent, you'll need to juggle various tasks simultaneously. Consider role-playing scenarios where you handle customer queries while managing administrative duties.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Be ready to share specific situations where you resolved issues or went above and beyond for customers, as this will demonstrate your capability.
✨Tip Number 4
Showcase your calm and 'can-do' attitude during any interactions with the recruitment team. This role requires a positive mindset, so let your enthusiasm shine through in conversations and interviews.
We think you need these skills to ace Customer Service Agent - Maternity Cover
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Agent at Auxillis. Highlight your customer service skills and ability to multitask in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your customer service know-how and any administrative skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Auxillis and how you can contribute to their award-winning service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auxillis
✨Show Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your experience and confidence in delivering excellent service.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. Be ready to discuss situations where you've juggled various responsibilities effectively. Highlight your organisational skills and how you prioritise tasks under pressure.
✨Emphasise a Positive Attitude
A calm, 'can-do' attitude is essential for this position. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges. Share anecdotes that showcase your resilience and positivity in difficult situations.
✨Familiarise Yourself with Auxillis
Research Auxillis and its services before the interview. Understanding the company's mission and values will help you align your answers with what they are looking for. It also shows your genuine interest in being part of their team.
