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- Tasks: Handle and resolve housing complaints with a focus on customer service.
- Company: Join a reputable housing organisation in Peterborough, making a difference in the community.
- Benefits: Enjoy 2 days of remote work, competitive salary, and a supportive work environment.
- Why this job: Be part of a team dedicated to resolving issues and improving customer experiences.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract with a 35-hour work week.
The predicted salary is between 24800 - 36400 £ per year.
BDS are currently looking to recruit a Housing Complaints Officer to work with a well-known housing organisation based in Peterborough.
2 days from home, 3 days in the office (35 hours per week, Monday - Friday between 8am and 6pm)
6 months FTC
in circa £31,000 per annum
We are looking for an experienced Complaints Officer who will be responsible for drafting responses to stage 1 and 2 complaints. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Main duties include but are not limited to:
- Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
- Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
- Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
- Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.
- Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.
Please apply now for immediate consideration.
Housing Complaints Officer employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Officer
✨Tip Number 1
Familiarise yourself with the regulatory framework surrounding housing complaints. Understanding the key regulations and deadlines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling difficult conversations and showcasing your ability to resolve complaints effectively.
✨Tip Number 3
Research common complaints within the housing sector and think about how you would approach resolving them. Being able to discuss specific examples during your interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former Housing Complaints Officers if possible. They can provide insights into the role and share tips on what the organisation values most in a candidate.
We think you need these skills to ace Housing Complaints Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Complaints Officer. Familiarise yourself with complaint resolution processes and regulatory requirements to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in customer service and complaint handling in your CV. Use specific examples that showcase your ability to manage complaints effectively and provide excellent service.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for resolving complaints and your commitment to customer service. Mention your understanding of regulatory timescales and how you can contribute to the organisation's goals.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for a role that involves drafting responses to complaints.
How to prepare for a job interview at BDS (Northern) Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Housing Complaints Officer. Familiarise yourself with the regulatory timescales and deadlines associated with complaint resolution, as this will be crucial in demonstrating your suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved complaints effectively, as this aligns with the job's focus on customer interaction and resolution-based service.
✨Demonstrate Ownership and Accountability
Be prepared to talk about instances where you took ownership of a project or issue from start to finish. Highlight your ability to keep stakeholders informed throughout the process, as this is a key aspect of the role.
✨Prepare for Written Assessments
Since the role involves drafting responses to complaints, practice writing clear and concise responses. You may be asked to complete a written exercise during the interview, so being able to articulate your thoughts effectively will be beneficial.
