Waking Night Support Worker (Recovery)

Overview

Waking Night Support Worker (Recovery) – Banbury Lodge, Oxfordshire

£12.60 per hour • 43.75 hours per week on rolling 2 week rota • Shifts: 19:30 – 08:00 • Week 1: 3 nights • Week 2: 4 nights

Why Join Banbury Lodge as a Waking Night Support Worker?

• Employee of the Month Scheme – You could receive up to £100 each month!
• Blue Light Card – Enjoy thousands of discounts at your favourite retailers.
• Wellness Programme with BUPA – Your health and well-being are a priority.
• Free Training and Development – Grow your skills with our ongoing opportunities.
• Birthday Off – Celebrate your special day with an extra day off!
• Company Pension Scheme – Plan for your future with our pension plan.
• Free On-site Parking – Hassle-free parking available for our team.
• Employee Appreciation Days – Win prizes and recognition for outstanding contributions.

Main Responsibilities

• Offer advice, information, and support to clients, including referrals for aftercare focused on maintaining an abstinent lifestyle.
• Assist Therapists with risk management plans and reviews.
• Ensure clients follow program rules, supporting the manager in investigating breaches, including substance testing.
• Conduct intakes, assessments, and discharges efficiently.
• Keep accurate client records and maintain databases.
• Facilitate transfers between agencies and services for clients.
• Support clients with medication reminders, conduct audits, and maintain accurate records.
• Work with clients to create recovery plans that are realistic and achievable.
• Help clients attend external appointments in line with their care plans, providing transport support or accompanying them as needed.
• Assist with day-to-day operations, helping clients manage practical aspects of daily living such as life skills, housing, and benefits.

Desirable Criteria

• Strong organisational and time management skills.
• Clear verbal and written communication at all levels.
• Ability to work independently and as part of a team.
• Proficiency in Word, Outlook, and Excel.
• Excellent listening skills.
• Ability to work safely and effectively on your own.
• Strong negotiation and boundary-setting skills.
• Ability to create and review risk management plans.
• Empathy and a non-judgemental, calm approach.
• Capacity to handle high-pressure situations.
• Great customer service skills.

What to Expect from Our Recruitment Process

• If successful in your initial application, our talent acquisition specialist will contact you to discuss the role further.
• You’ll then be invited for a face-to-face interview following a successful phone call.
• After the interview, we’ll inform you of the outcome within 5 – 7 working days.
• We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.