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- Tasks: Lead a team to deliver top-notch customer service and technical support.
- Company: Join a reputable supplier of machinery products in Shepshed, Leicestershire.
- Benefits: Enjoy free on-site parking, 23 days annual leave, and a competitive salary.
- Why this job: Be part of a dynamic team that values coaching and development while making a real impact.
- Qualifications: Must have strong engineering skills, team management experience, and good IT proficiency.
- Other info: We embrace diversity and offer flexible working options for all candidates.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an Engineering Customer Service Supervisor role based in Shepshed, Leicestershire on a full time and permanent basis.
Office based Monday to Friday
Free on-site parking
23 days annual leave plus statutory bank holidays
Salary competitive
An exciting opportunity for an experienced Engineering Customer Service Supervisor to join an established supplier of machinery products. Working closely with the Technical and Service team providing technical advice to distributors and end users.
Key duties and responsibilities:
- Deliver customer service across a wide range of products
- Provide technical engineering and technical support to distributors and end users
- Actively assist customers and colleagues with warranty returns, delivering excellent aftersales care.
- Liaison with various teams to facilitate the enhancing of product and company materials.
- Guiding the wider team in processing warranty returns
- Assisting the team and identify areas of improvement
- Monitoring the team's overall performance
- Helping with training and development
- Coach and lead the team to investigate and diagnose machine issues and attempts to resolve where possible over the phone or email.
- Helping field service engineers with repairs and guidelines
- Manage the Customer Experience ticket review meeting.
- Employees will ensure that they adhere to ISO 9001 quality policy
About you:
- You must have a high level of Engineering and Technical skills
- Practical experience and knowledge of products, spares and servicing
- Good IT skills including Microsoft Office
- Experience in managing a team
- Committed to coaching and development and proving solutions across the team.
- Ability to multitask, have good time management and prioritise workload
- Able to up sell products and services
If you are looking for a full time, permanent role with a long standing and reputable company with both hands-on engineering, servicing and machinery products experience as well as being skilled in customer service then please apply.
For more information, please call Rebecca on 07385 660 400.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Engineering Customer Service Supervisor employer: Stafforce
Contact Detail:
Stafforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the specific machinery products and services offered by the company. Understanding their product range will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical engineering skills, especially those relevant to customer service. Being able to discuss technical issues confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed a team in the past. Highlighting your leadership and coaching experiences will show that you're ready to take on the supervisory responsibilities of this role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Engineering Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Engineering Customer Service Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your engineering and technical skills, as well as any experience in customer service and team management. Use specific examples to demonstrate your ability to deliver excellent aftersales care and support.
Showcase Your Soft Skills: The role requires strong communication and coaching abilities. Make sure to include examples of how you've successfully led a team, managed customer interactions, and resolved issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stafforce
✨Showcase Your Technical Knowledge
As an Engineering Customer Service Supervisor, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific engineering concepts and how they relate to the products you'll be supporting. This will show that you can provide valuable advice to both distributors and end users.
✨Highlight Your Leadership Skills
Since the role involves managing a team, make sure to share examples of your leadership experience. Talk about how you've coached and developed team members in the past, and how you plan to enhance the performance of your future team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in customer service scenarios. Think of examples where you've successfully resolved issues or improved processes, as this will illustrate your capability to handle warranty returns and customer complaints effectively.
✨Demonstrate Your Commitment to Customer Experience
The role focuses heavily on customer service, so be ready to discuss how you've previously ensured excellent aftersales care. Share specific instances where you went above and beyond to enhance the customer experience, as this aligns with the company's values.
