Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support victims of sexual assault, manage care pathways, and assist in forensic processes.
- Company: Mountain Healthcare is a leading provider in clinical forensic healthcare, partnering with NHS England and police.
- Benefits: Enjoy flexible hours, six weeks annual leave, well-being programs, and funded education opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Good IT skills, experience in customer support, and knowledge of safeguarding are essential.
- Other info: This role is female-only due to its sensitive nature; driving license required.
The predicted salary is between 21000 - 29000 £ per year.
Location: The North Yorkshire SARC
Additional Locations: South Yorkshire SARC, Humberside SARC, West Yorkshire SARC
Salary: £26,591.40 pro rata based on 40 hours per week. This vacancy is for 32 hours per week. Job Share will be considered.
Rota Patterns for full-time roles will be: Flexible seven-day rota, 9am-5pm, 5pm-1am, and 1am-9am.
Are you looking for a new and exciting career path within the Health & Justice care sector? This is an excellent opportunity for a compassionate individual to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC). The role of Flexible Administrator/Crisis Worker is crucial in providing victims of sexual assault with dedicated support and care. Acting as an advocate for patients attending the centre, you will empower service users to feel in control and support them during the forensic process, managing patient care pathways and day-to-day service delivery.
Key Responsibilities Include:
- Being the first point of contact for service users.
- Handling administration and support processes for service users and their families visiting the centre, including preparing patients and assisting in the collection of forensic evidence.
- Supporting the SARC Manager with the daily operations of the centre.
- Ensuring high standards of DNA anti-contamination are maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of the service user pathway.
- Preparing, supporting, and acting as an advocate for service users during their time at the SARC.
- Collaborating with stakeholders such as Police, NHSE, ISVA, and Social Services.
- Being a key team member within the SARC and wider company network.
Essential Skills:
- Good IT skills.
- Experience in a supportive or customer-focused environment.
- Knowledge of Safeguarding Children and Adults.
- Understanding of Confidentiality.
- Experience in administrative duties.
This position is restricted to females only due to the nature of the role, under the Sex Discrimination Act, Section 7(2)b and 7(2)e. A UK driving license and access to a vehicle are required as travel across SARCs may be necessary. Advanced DBS and Level 2 Police vetting will be required.
Desirable Skills:
- Experience working with individuals with complex needs.
- Experience working with individuals who have experienced sexual assault or violence.
- Experience in resource creation and distraction techniques.
- Project development and outreach experience.
- Training and presentation skills.
About the Company:
Founded by passionate clinicians, Mountain Healthcare leads the UK clinical forensic healthcare sector. A partner of NHS England and the police, our services include SARCs, Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice. We are committed to providing holistic, trauma-informed care that improves health outcomes, guided by our values of being kind and doing the right thing. Join us to make a difference in a rapidly growing field with excellent training and development opportunities, including our Forensic Practitioner Gateway and CPD courses. Mountain Healthcare promotes equality, diversity, and inclusion, welcoming applications regardless of age, disability, sex, gender identity, race, religion, sexuality, or personal circumstances.
Benefits include:
- Enhanced sickness, maternity, neonatal, and adoption pay.
- Well-being programs, advanced rota planning, six weeks annual leave, pension scheme, bonus scheme, life assurance, apprenticeships, Employee Assistance Programme, awards, and funded higher education courses.
Flexible Administrator/Crisis Worker-North Yorkshire employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Administrator/Crisis Worker-North Yorkshire
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Flexible Administrator/Crisis Worker role. Understanding the nuances of patient care pathways and the importance of being an advocate for service users will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the Health & Justice care sector. Attend relevant events or join online forums to connect with individuals who work in Sexual Assault Referral Centres (SARCs) or similar environments, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Highlight any experience you have in supportive or customer-focused roles. Be prepared to discuss how your background has equipped you with the skills necessary to handle sensitive situations and support individuals in crisis.
✨Tip Number 4
Research Mountain Healthcare and their values. Being able to articulate how your personal values align with their commitment to holistic, trauma-informed care will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Flexible Administrator/Crisis Worker-North Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Flexible Administrator/Crisis Worker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in supportive or customer-focused environments. Emphasise any administrative duties you've performed and your understanding of safeguarding principles.
Write a Strong Cover Letter: In your cover letter, express your passion for working in the Health & Justice care sector. Highlight your compassion and advocacy skills, and provide examples of how you've supported individuals in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mountain Healthcare
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the role of a Flexible Administrator/Crisis Worker, especially in providing support to victims of sexual assault.
✨Show Empathy and Compassion
This role requires a compassionate approach. During the interview, share examples from your past experiences where you demonstrated empathy, particularly in challenging situations. This will show that you can handle sensitive cases with care.
✨Highlight Relevant Experience
Discuss any previous experience you have in supportive or customer-focused environments. If you have worked with individuals who have complex needs or have experienced trauma, make sure to mention this as it is highly relevant to the position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the training provided, team dynamics, or how the company supports its staff in dealing with the emotional aspects of the role. It shows your genuine interest in the position.
