At a Glance
- Tasks: Be the friendly face for guests, handling inquiries and ensuring their comfort.
- Company: Join the vibrant team at Hampton by Hilton Newcastle, known for its welcoming atmosphere.
- Benefits: Enjoy discounted stays, meals, and access to wellness support through the WeCare app.
- Why this job: Make a real impact while working in a fun, inclusive environment that values your individuality.
- Qualifications: No specific experience required; just bring your enthusiasm and a positive attitude!
- Other info: Flexible shifts available, perfect for students looking to balance work and studies.
Hampton by Hilton Newcastle is now looking for Night Guest Service Assistant (16-24 hrs, mixture of 12 hour and 8-hour shifts between 7pm β 7am) to join the team!
Itβs our people that make us an incredible place to work! Are you ready to make a difference? Does the below sound like you? - then we want to hear from you!
- As Night Guest Services Assistant, you will be the first point of contact for most of our guests and their needs for all hotel enquiries.
- Work across all hotel departments - reception, bar and kitchen.
- Prepare drinks and bar food.
- You will undertake night audits and corridor checks to make sure everyone in our hotel is safe.
Your role will be to welcome guests with a friendly smile and exceptional service in line with our company values:
- Be Yourself - where we feel free to be ourselves, and we want everyone to feel welcome, included, relaxed and enjoying what we are doing.
- We respect each other - we treat guests, colleagues and partners fairly, with respect. Home for clear communication and trust.
- We are entrepreneurial β we encourage people to spot and seek new opportunities, taking calculated risks. We always move with ambition.
- We embrace change - we are open to new ideas, and we are not afraid to embrace failure when we try something and learn from failures.
- We deliver β we are trained and empowered to do our roles, we know what is expected of us and how to deliver it. We keep our word.
Why us!
- Discounted accommodation and food and beverage rates at Hilton hotels worldwide.
- Fantastic work culture.
- Employee of the month scheme.
- Complimentary / discounted meal whilst on duty.
- Employee Assistance Programme.
- Various incentives.
- Access to WeCare app β a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more.
If this sounds like the job for you, please get in touch!
Nights Guest Service Assistant employer: Hampton By Hilton Newcastle
Contact Detail:
Hampton By Hilton Newcastle Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Nights Guest Service Assistant
β¨Tip Number 1
Familiarise yourself with the Hampton by Hilton brand and its values. Understanding their commitment to exceptional service and a welcoming atmosphere will help you align your approach during any interviews or conversations with the team.
β¨Tip Number 2
Highlight any previous experience in customer service, especially in hospitality. Be ready to share specific examples of how you've gone above and beyond for guests, as this will demonstrate your suitability for the Night Guest Service Assistant role.
β¨Tip Number 3
Prepare to discuss your flexibility regarding shift patterns. Since the role involves a mix of 12-hour and 8-hour shifts, showing that you're adaptable and willing to work nights will make you a more attractive candidate.
β¨Tip Number 4
Research common challenges faced by night staff in hotels and think about how you would handle them. Being able to articulate your problem-solving skills and readiness to tackle issues will set you apart from other applicants.
We think you need these skills to ace Nights Guest Service Assistant
Some tips for your application π«‘
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Nights Guest Service Assistant position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company culture that resonate with you, such as their values of respect and embracing change.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional service. Include examples of how you've handled guest inquiries or worked in a team environment.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Hampton By Hilton Newcastle
β¨Show Your People Skills
As a Night Guest Service Assistant, you'll be the first point of contact for guests. Make sure to highlight your ability to communicate effectively and provide exceptional service. Share examples of how you've made guests feel welcome in previous roles.
β¨Demonstrate Flexibility
This role involves working various shifts, including nights. Be prepared to discuss your availability and willingness to adapt to different schedules. Mention any past experiences where you successfully managed shift changes or worked in a dynamic environment.
β¨Emphasise Teamwork
You'll be working across multiple departments, so it's important to showcase your teamwork skills. Talk about times when you've collaborated with others to achieve a common goal, especially in a hospitality setting.
β¨Align with Company Values
Familiarise yourself with Hampton by Hilton's values and be ready to discuss how you embody them. Whether it's being yourself, respecting others, or embracing change, provide specific examples from your experience that demonstrate these qualities.