Housing Operations Manager

We are working with a new and innovative for-profit housing provider building high quality homes for shared ownership and affordable rent across Greater London. With developments lined up to deliver over 700 homes they need an Operations Manager to be responsible for ensuring homes are well managed and maintained, meet targets and contractual compliance whilst delivering excellent customer service. If you are experienced in asset and property management, maintenance and resident engagement, this is a terrific opportunity to join an exciting, new company that is challenging the norm in affordable housing. The role of Operations Manager involves: Ensuring all homes under management meet regulatory requirements and health & safety legislation. Overseeing day-to-day operational functions and customer engagement with both tenants and leaseholders. Responsibility for all management and maintenance (responsive, planned and cyclical) including managing the performance of external contractors. Overseeing an effective maintenance service across all tenures that delivers value for money, enhances property values and increases customer satisfaction. Implementing strategic initiatives by overseeing budgets and financial reports. Ensuring the operational side of the business is statutory and legislatively compliant. Developing and managing performance reporting, customer satisfaction and service improvement and writing reports for the Board. Establishing company policies and implementing necessary changes to ensure the efficient and effective running of the day-to-day business. Assisting with setting and monitoring overall capital budgets including repair and maintenance. You will need: Membership (or ability to achieve membership) of a professional body such as RICS or CIH. Experience in Financial Management Systems and managing budgets. Solid understanding of sector regulatory requirements, legislation, policy and practice, with experience in monitoring and ensuring compliance. Significant relevant experience in customer engagement, asset and property management and maintenance. Comprehensive IT skills. Demonstrable experience of implementing, developing, and improving administrative processes. Experience of developing, monitoring, and reporting performance indicators and measures. Experience of collecting and analysing data. Experience of working with and managing external contactors. Excellent verbal and written communication skills and ability to work as a team player. To be a highly motivated self-starter with the ability to manage a busy workload. About the company This ambitious, fresh, and inventive for-profit affordable housing provider has been created by a premium London property developer. It was borne out of a desire to provide top quality, high specification, yet affordable homes to people wanting to own or rent in Greater London. By breaking preconceptions of shared ownership and affordable rent, the organisation offers an alternative route to buying a home in a city where many people feel priced out of the market. There is no other housing association like them, and they strive to stand apart. This is your opportunity to join an ambitious and growing company as it breaks the traditional mould of affordable housing delivery in order to give more Londoners their dream home. Benefits As well as a competitive salary the role of Operations Manager offers a range of benefit packages including: Car Allowance of £6000 per annum Generous Annual Leave allowance plus further days for long service Discretional bonus – 10% of base salary, based on personal and company performance Food/drink provided free of charge in office Gym in office Pension – matched contribution up to 7.5% The organisation champions a diverse and inclusive culture so all applications regardless of race, religion, gender, sexual orientation, age or disability are welcomed. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. To apply please also send a supporting statement showing how you meet the role profile. For a confidential discussion about the role and to request a recruitment pack with full role profile please contact Philip Foster on 023 8000 1153 or 07881 784997. Closing date is Wednesday 4 December 2024 . Interviews scheduled to be held on 12/13 December 2024. Ocean Edge specialise in recruiting to the housing sector. For a confidential discussion about your future career options or recruitment needs please call 023 8000 1153.