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- Tasks: Support the sales team with admin tasks and customer feedback management.
- Company: AXA Health focuses on health and wellbeing, providing digital support for members.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and 25 days annual leave.
- Why this job: Join a dynamic team, develop your skills, and make a real impact.
- Qualifications: Experience in administration and a proactive attitude are essential.
- Other info: Open to all applicants; we encourage you to apply even if you don't meet every requirement.
The predicted salary is between 24000 - 33600 £ per year.
Are you ready to take the next step to build your career? If you’re self-motivated, well organised and have good attention to detail, this could be the perfect development opportunity for you. The Leicester Sales team are looking for a Sales Support Administrator to provide administrative support and handle customer feedback effectively.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Leicester office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- New group onboarding: Complete the checking and collating of information required to onboard new group applications.
- Sales support administration: Take responsibility for completing all administration to support the sales team.
- Feedback: Responsible for all feedback from customers about products and service and to ensure that feedback is logged and queries dealt with in the appropriate manner.
- Regulation: Work within the industry guidelines, completing training on data protection, secure email, and annual information security training.
- Process improvement: Help identify efficiency savings and process review by working with the wider business.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What you’ll bring:
- Back-office support experience within administration.
- Experience using Sigma and Harpa is beneficial.
- Interaction with internal teams such as account managers is beneficial.
- Self-motivated to be proactive in completing work and personal development.
- Well organised and able to manage own time effectively.
- Attention to quality and detail to ensure a successful and smooth output.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
- Competitive annual salary from £24,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private health cover
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.
Sales Support Advisor employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Sigma and Harpa. If you haven't used them before, consider taking online tutorials or courses to get a basic understanding, as this will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of AXA, especially those in sales support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail in practical terms. Think of specific examples from your past experiences where you successfully managed multiple tasks or improved processes, as these are key qualities for the role.
✨Tip Number 4
Stay updated on industry trends and regulations related to insurance and customer service. This knowledge will not only help you in the interview but also demonstrate your commitment to professional development and understanding of the field.
We think you need these skills to ace Sales Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant back-office support experience and any administrative roles you've held. Emphasise your organisational skills and attention to detail, as these are key for the Sales Support Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your self-motivation and ability to manage time effectively. Relate your skills to the responsibilities outlined in the job description.
Highlight Relevant Skills: If you have experience with Sigma and Harpa, make sure to mention it. Also, discuss any interactions you've had with internal teams, as this will show your ability to collaborate effectively within a sales environment.
Show Willingness to Learn: Since the role involves process improvement and working within industry guidelines, convey your eagerness to learn and adapt. Mention any previous training or certifications related to data protection or information security, if applicable.
How to prepare for a job interview at AXA Group
✨Show Your Organisational Skills
As a Sales Support Advisor, being well-organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the administrative responsibilities of the role.
✨Highlight Attention to Detail
Attention to detail is key in this position. During the interview, mention specific instances where your keen eye for detail helped prevent errors or improved processes. This will show that you understand the importance of accuracy in sales support.
✨Demonstrate Proactivity
Being self-motivated and proactive is essential for this role. Share examples of how you've taken initiative in previous jobs, whether it was improving a process or taking on additional responsibilities. This will illustrate your drive and commitment to personal development.
✨Prepare for Customer Feedback Scenarios
Since handling customer feedback is part of the job, be ready to discuss how you would approach various customer service scenarios. Think about how you would log feedback and resolve queries effectively, showcasing your problem-solving skills.
