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- Tasks: Support library customers with digital skills and online services.
- Company: Join Wigan Borough libraries, enhancing community access to vital resources.
- Benefits: Gain valuable experience, improve your digital skills, and receive ongoing support.
- Why this job: Make a real impact in your community while developing essential skills for your future.
- Qualifications: Friendly, approachable, and confident with digital tools and communication.
- Other info: Flexible hours available; perfect for high school and college students.
Wigan Life Centre
The Wiend
Wigan
WN1 1NH
Minimum of 3 hours per day working either 9-12, 10-1 or 1-4
Your role: In this role you will be supporting the library service by providing patient, caring confidential digital support to library customers. You will be the first point of contact for customers visiting the libraries, actively engaging with them, promoting the benefits of our online services as the primary customer access channel in order to provide a more cost effective service and to enable the self-reliance of residents of the borough. You will be modelling and demonstrating how to ‘get online’ to customers who have limited digital skills. You will be meeting and supporting customers digitally in a very busy library environment.
About you: You will need to be friendly, approachable and willing to support a range of customers with their queries. You will need to have a good understanding of how to set up and use email functions, websites, apps and common software. You will need to be confident in completing online forms and communicating with a wide range of users. You will need to have a proactive approach, be a good communicator and have the ability to actively seek information to resolve customer enquiries, using your own initiative and appropriate research tools and techniques.
About us: Customer Services deliver a variety of services from Wigan Borough libraries. You’ll work holistically with customers, within libraries, to help them gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence. Staff members and managers will be on hand to support volunteers and with more complex enquiries. Regular support and guidance will be given by your branch manager and an alternative volunteering opportunity may be offered after a review period if either party feels this necessary. As a digital volunteer you will have the opportunity to meet new people, enhance your own digital skills and develop your own communication and customer service skills that can be used in future CV and job applications.
For further information and to register your interest, please contact [emailprotected].
Volunteer – Digital Support Champion (Wigan) employer: Wigan Council
Contact Detail:
Wigan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer – Digital Support Champion (Wigan)
✨Tip Number 1
Familiarise yourself with the digital tools and platforms commonly used in libraries. This includes understanding how to navigate library websites, use online catalogues, and access e-resources. Being well-versed in these tools will help you demonstrate your knowledge during the application process.
✨Tip Number 2
Engage with local community groups or forums related to digital literacy. This will not only enhance your understanding of the challenges faced by users but also show your commitment to helping others improve their digital skills, which is a key aspect of the role.
✨Tip Number 3
Practice your communication skills by volunteering in other customer-facing roles or participating in workshops. Being able to communicate effectively with a diverse range of customers is crucial for this position, so any experience you can gain will be beneficial.
✨Tip Number 4
Network with current or former volunteers at Wigan Life Centre or similar organisations. They can provide insights into the role and share tips on how to stand out as a candidate. Building these connections can also lead to valuable recommendations.
We think you need these skills to ace Volunteer – Digital Support Champion (Wigan)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Digital Support Champion role. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for digital support and community service. Share specific examples of how you've helped others with digital skills in the past, showcasing your friendly and approachable nature.
Highlight Relevant Skills: Make sure to emphasise your digital skills, such as using email, navigating websites, and completing online forms. Mention any experience you have in customer service or working in busy environments to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Wigan Council
✨Show Your Passion for Digital Support
Make sure to express your enthusiasm for helping others with their digital skills. Share any personal experiences where you've assisted someone in getting online or using technology, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
Since you'll be interacting with a diverse range of customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as this will be key in your role as a Digital Support Champion.
✨Prepare for Common Scenarios
Think about potential situations you might encounter while assisting library customers. Prepare examples of how you would handle queries related to email setup, online forms, or navigating websites, as this will show your proactive approach and problem-solving skills.
✨Research the Library's Online Services
Familiarise yourself with the specific online services offered by the library. Being knowledgeable about these resources will not only help you answer questions but also allow you to promote them effectively during your interview.
