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- Tasks: Assist customers, manage queries, and maintain store appearance.
- Company: Southern Co-op is a community-focused retailer that values its members and employees.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Enthusiasm for customer service and teamwork is essential.
- Other info: Opportunities for career growth through courses and apprenticeships.
The predicted salary is between 13000 - 16000 £ per year.
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
We would love you to have:
- A genuine enthusiasm for great customer service
- A team player who’s always ready to help
- A willingness to get stuck into tasks like: Helping customers with queries, keeping shelves stocked and looking great, serving on the checkout, keeping the store clean, safe and welcoming
But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career — whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's through networking or informal chats, let your passion shine through, as this role is all about making someone's day better.
✨Tip Number 2
Get involved in community events or local initiatives that Southern Co-op supports. This will not only demonstrate your commitment to the community but also give you a chance to connect with potential colleagues and show that you're a team player.
✨Tip Number 3
Familiarise yourself with the products and services offered by Southern Co-op. Being knowledgeable about what they provide will help you engage more effectively with customers and show that you're ready to contribute from day one.
✨Tip Number 4
Prepare to discuss how you can contribute to creating a welcoming environment in-store. Think of examples from your past experiences where you've made a positive impact on customer interactions or team dynamics.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to engage with the community and support customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to be part of the community. Mention specific examples of how you have positively impacted customers in past roles.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm for Customer Service
Make sure to express your genuine passion for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss instances where you collaborated with colleagues to achieve a common goal, as this role requires a strong team player who is always ready to help.
✨Prepare for Common Scenarios
Think about typical customer service scenarios you might encounter in the role. Be ready to discuss how you would handle difficult customers or unexpected situations, showcasing your problem-solving skills.
✨Emphasise Community Involvement
Since Southern Co-op values community engagement, be prepared to talk about how you can contribute to the local community through your role. Share any previous volunteer work or initiatives you've been part of that align with this ethos.
