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- Tasks: Be the friendly face of our campus, answering calls and assisting students daily.
- Company: Join a supportive educational institution dedicated to student success in Winchester.
- Benefits: Enjoy a part-time role with competitive pay and opportunities for personal growth.
- Why this job: Make a real impact by helping students navigate their academic journey in a vibrant environment.
- Qualifications: High school diploma required; customer service experience and Microsoft Office skills preferred.
- Other info: Background checks are mandatory for all new hires.
Office Location(s): Franklin County Campus, 925 Dinah Shore Blvd. Winchester, TN 37398
DEPARTMENT: Student Services
FUNCTIONAL AREA: G2 Academic & Student Support
JOB FAMILY: Support Staff - Hourly
CLASSIFICATION: Part-Time, Non-exempt
SUMMARY
Under the general supervision of the Student Services Coordinator, the Receptionist/Student Services Assistant will answer incoming calls, relay messages, and greet and direct campus visitors. He/she will serve as the primary point of contact in the front office providing academic program information, assisting students with the admission process, and answering frequently asked questions.
MINIMUM QUALIFICATIONS
- High School Diploma or Equivalent and approved work experience of at least one year
- Ability to effectively utilize Microsoft Office programs and other basic computer software.
- Strong customer service skills, effective oral and written communication, and organizational and planning skills
PREFERRED QUALIFICATIONS
- Technical diploma or higher with an emphasis in Administrative Office Technology or related area in industry or higher education environment.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to deal tactfully with the public and co-workers.
- Ability to exercise good judgement in evaluating situations and making decisions.
- Ability to express ideas clearly, concisely, and convincingly.
- Ability to move throughout the facility numerous times during the shift.
RESPONSIBILITIES
- Answer and relay incoming calls, greet and assist visitors, disseminate information about the institution in person, by phone, and by email or virtual contact.
- Preparing reports, tracking documents, record keeping, and communication.
- Assist students to navigate the MyTCAT Portal to complete admission requirements and related information.
- Work directly with student services to provide support in all areas of Banner and other software.
- Assist instructional staff with clerical needs and basic printer/computer support.
- Assist with food drives, student events and activities.
- Scan and email delivery receipts/packing slips, invoices to accounts payable.
- Assist with tours and coordination of campus events as needed.
- Assist employees with reserving a vehicle (coordinated through Melody Terry)
- Assist with Dual Enrollment activities as needed.
- Other duties as assigned by student services/administration.
TIMELINE: Applications will be reviewed immediately.
HOURLY WAGE: $18.00
PAYROLL: Monthly on the 15th day of the month.
GENERAL INFORMATION: Background checks will be completed on all new hires. The selected candidate will be asked to sign a background release authorizing TCAT-Shelbyville to complete a background check which includes the following:
- Sex Offender Registry
- Driving History
- County Criminal
- National Criminal Database
- Federal Criminal Sanctions and Disciplinary Database
RECEPTIONIST / STUDENT SERVICES ASSISTANT employer: TCAT-Shelbyville
Contact Detail:
TCAT-Shelbyville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTIONIST / STUDENT SERVICES ASSISTANT
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist/Student Services Assistant. Understanding the role's responsibilities, such as answering calls and assisting students, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations or networking opportunities. Since this role requires strong interpersonal skills, sharing relevant experiences can make you stand out to potential employers.
✨Tip Number 3
Practice your communication skills, both verbal and written. Being able to express ideas clearly is crucial for this position, so consider engaging in mock interviews or discussions to refine your abilities.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace RECEPTIONIST / STUDENT SERVICES ASSISTANT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Receptionist/Student Services Assistant. Emphasise your customer service skills and any experience in administrative roles.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle calls, assist visitors, and provide information effectively. Use examples from your past experiences to demonstrate your skills.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and other software, be sure to mention your technical skills clearly. If you have experience with specific software mentioned in the job description, include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TCAT-Shelbyville
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Receptionist/Student Services Assistant. Familiarise yourself with the tasks mentioned in the job description, such as answering calls, assisting students, and managing information. This will help you demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this position involves direct interaction with students and visitors, be prepared to discuss your customer service experience. Share specific examples of how you've handled inquiries or resolved issues in the past, highlighting your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Technical Proficiency
The job requires proficiency in Microsoft Office and other software. Be ready to talk about your experience with these tools. If possible, mention any relevant projects or tasks where you successfully used technology to improve efficiency or communication.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the institution. Ask about the team dynamics, opportunities for professional development, or how success is measured in this position. This not only helps you gather important information but also demonstrates your enthusiasm.
