Hospitality & Catering Team Member

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Southwell Racecourse and Golf Course?

Set in the town of Southwell near Newark and one of only six all-weather racecourse tracks in the UK, Southwell has its own unique charm and character, making it one of the premier sporting venues in the East Midlands. After previously owning the UK's only fibresand surface All-Weather track, Southwell switched over to a Tapeta surface as of 2021. With racing on both All-Weather and Turf tracks taking place throughout the year, we are one of the country's busiest racecourses. Not only are we Horseracing at Southwell we are also home to Southwell Golf Club. The course has two contrasting nine holes. The Front 9 sits within Southwell Racecourse and is characterised by a large number of water hazards. The 7th hole, a 138 yards par 3 with an island green is Southwell's signature hole.

About the role of Hospitality & Catering Team Member:

• Serve all customers in an efficient, professional and courteous manner at all times.
• Ensure guests receive the highest standard of customer service at all times.
• Be able to advise guests on all products available within the venue.
• To promote a happy and welcoming atmosphere within the venue.
• To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
• Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
• Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
• To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
• Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
• Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
• Ensure all orders are rung through the tills and payment obtained in line with prescribed procedures.
• Ensure all tills are closed down in accordance with company procedures.
• Adhere to and follow all licensing policies and procedures.
• Handle cash, stock and equipment in a secure manner.
• Act as an information point for customers.
• Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
• Adhere to Company policies and procedures.
• Undertake other reasonable duties in line with business demands.

The person we are looking for to join our Hospitality team has:

• Previous experience of working on a bar is essential.
• Be smart, polite, professional and well presented at all times.
• Excellent verbal communication and customer care skills.
• Demonstrate a passion for quality service and standards.
• Strong interpersonal skills – friendly, confident, outgoing.
• Strong numerical and literacy skill.
• To work with honesty and integrity.
• You must be 18 or over to work on our bars.

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.

Work Perks of being a casual Hospitality team member with us at ARC:

• Competitive rates of pay.
• Flexible working – happy to work with you on the hours you can and want to do.
• Opportunities to receive training and work experience across a range of business areas.
• Up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply).
• And so much more.

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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