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- Tasks: Manage incidents and major incidents, ensuring effective communication with stakeholders.
- Company: Join a diverse and inclusive company focused on delivering top-notch resourcing solutions.
- Benefits: Enjoy a highly remote role with only 2 days in-office per month.
- Why this job: Be part of a team that values respect and equality while improving incident processes.
- Qualifications: Must have ITIL accreditation and significant experience in incident management.
- Other info: We welcome applicants from all backgrounds and offer support during the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Umbrella Engagement - Must have worked within a Regulatory Sector e.g. Financial Services.
Outstanding Communication Skills - Highly Remote - 2 days per month.
6 month Engagement - Significant experience in all aspects of Incident Management Lifecycle - ITIL Accreditation.
Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders.
Post Incident Reviews and how to improve Incident Processes.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Incident Manager ITIL employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager ITIL
✨Tip Number 1
Familiarise yourself with the ITIL framework and its principles, especially those related to Incident Management. Being able to discuss specific ITIL processes and how you've applied them in past roles will demonstrate your expertise.
✨Tip Number 2
Prepare examples of how you've managed incidents in high-pressure situations. Highlighting your ability to communicate effectively with multiple stakeholders during these times will showcase your outstanding communication skills.
✨Tip Number 3
Research the regulatory sector, particularly financial services, to understand the unique challenges they face in incident management. This knowledge will help you tailor your discussions and show that you're well-versed in the industry.
✨Tip Number 4
Be ready to discuss your experience with post-incident reviews and how you've contributed to improving incident processes. This will demonstrate your proactive approach and commitment to continuous improvement.
We think you need these skills to ace Incident Manager ITIL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident Management, particularly within the regulatory sector like Financial Services. Emphasise your ITIL accreditation and any relevant achievements.
Craft a Strong Cover Letter: In your cover letter, showcase your outstanding communication skills and ability to manage incidents under pressure. Mention specific examples of how you've handled major incidents and conducted post-incident reviews.
Highlight Relevant Experience: When detailing your work history, focus on your significant experience in the Incident Management lifecycle. Include any metrics or outcomes that demonstrate your effectiveness in improving incident processes.
Prepare for Interviews: If invited for an interview, be ready to discuss your approach to managing incidents and communicating with multiple stakeholders. Prepare to share insights on how you would improve incident processes based on your past experiences.
How to prepare for a job interview at Sanderson
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL accreditation and any relevant experience you have with the Incident Management Lifecycle. Be prepared to discuss specific incidents you've managed and how you applied ITIL principles to improve outcomes.
✨Demonstrate Communication Skills
Since outstanding communication skills are a must, practice articulating your thoughts clearly and concisely. Think of examples where you've effectively communicated with multiple stakeholders during an incident or major incident.
✨Prepare for Pressure Scenarios
Expect questions about how you handle high-pressure situations. Prepare examples that showcase your ability to remain calm and effective during major incidents, and how you prioritise tasks under stress.
✨Discuss Post-Incident Reviews
Be ready to talk about your experience with post-incident reviews. Highlight how you've used these reviews to identify areas for improvement in incident processes and how those changes positively impacted future incidents.
