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- Tasks: Coordinate retail services, resolve customer issues, and ensure smooth operations.
- Company: Gist partners with M&S to revolutionise logistics and supply chain management.
- Benefits: Enjoy 20% M&S discount, 20 days annual leave, and wellness support.
- Why this job: Join a dynamic team where your ideas matter and make a real impact.
- Qualifications: Experience in FMCG distribution and customer service is preferred.
- Other info: Flexible working hours and a supportive community await you!
The predicted salary is between 28800 - 43200 £ per year.
Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
As a Retail Service Coordinator, you'll play a key role at the centre of our operation, where every action you take contributes to our customers enjoying their favourite M&S food. Our operation in Bedworth is looking for candidates who can commit to a Monday to Friday shift, working between 15:00 - 23:00.
What's in it for you? Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special:
- 20% M&S discount on most things from furniture, fashion, and food
- 20 days’ annual leave plus bank holidays (rising with length of service)
- Discounted rates on healthcare cash plan
- Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
- Amazing perks and discounts via our App to major restaurants and retailers
- Access to a wide range of well-being support – including our Employee Assistance Programme
- A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
- Cycle to work scheme
- Supportive Team: Join a close-knit community where collaboration is key
What will you do & what will you need?
- Knowledge and hands-on experience of a transport function within the FMCG Distribution Industry.
- Experience in customer service is preferable.
- A passion for encouraging teamwork, focusing on creating an innovative culture where all employees can voice their suggestions and ideas.
- An analytical and strategic mind-set.
- Some flexibility in working times, days, and locations.
Customer Service
- Ensuring stores have a positive experience by resolving complaints, addressing issues, and ensuring that our service level is kept to a high standard.
- Use service metric & KPI reports to identify any service trends, and address as appropriate.
- Coordinate and arrange manual orders for stores as and when required.
Operational Excellence
- Build and maintain relationships with both the Depot & Network Planning team and ensure that they are aware of and adhere to service requirements of stores.
- Build and maintain relationships with central store services & Regional Retail Service Managers.
- Analyse and suggest improvements to current processes to enhance customer satisfaction and/or cost efficiency within the frozen operation.
Delivery Accuracy
- Work collaboratively with our third-party warehouse provider to identify, address, and improve any picking inaccuracies.
- Work collaboratively with transport team and third-party warehouse provider to minimise any loading or delivery errors to stores.
People
- Help support with training and ensuring that employees understand company procedures and customer service expectations.
- Support with covering duties of peer group during periods of holiday & absence: Transport Coordinator, Supplier Coordinator, Export Coordinator.
- Cover some duties for the Customer Service Manager during periods of holiday & absence.
Administrative Duties
- Handle day-to-day administrative tasks such as filing reports, tracking performance metrics, and processing service-related paperwork.
- Assist with any administrative duties and/or projects as required by the Customer Service Manager or the wider site management team.
At Gist we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era.
Apply today and join us on the road to success. Upon application, if successful, you will be contacted by a member of the team and booked onto an initial introduction call to discuss the role at hand and next steps. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Gist aims to be an inclusive organization, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.
Retail Service Coordinator employer: Gist Limited
Contact Detail:
Gist Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Coordinator
✨Tip Number 1
Familiarise yourself with the FMCG distribution industry, especially focusing on logistics and transport functions. Understanding the specific challenges and trends in this sector will help you stand out during discussions.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've resolved complaints or improved customer satisfaction in previous roles. This will demonstrate your ability to maintain high service levels.
✨Tip Number 3
Showcase your analytical skills by being ready to discuss how you've used metrics or KPIs to identify trends and suggest improvements in past positions. This aligns well with the operational excellence aspect of the role.
✨Tip Number 4
Emphasise your teamwork abilities and any experience you have in collaborative environments. Gist values a supportive team culture, so sharing examples of successful teamwork will resonate well with them.
We think you need these skills to ace Retail Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Service Coordinator position. Tailor your application to highlight relevant experience in customer service and logistics.
Highlight Relevant Experience: In your CV and cover letter, emphasise any hands-on experience you have in the FMCG Distribution Industry, particularly in transport functions. Use specific examples to demonstrate your analytical skills and ability to improve processes.
Showcase Teamwork and Communication Skills: Gist values collaboration, so make sure to mention any experiences where you've successfully worked in a team or resolved conflicts. Highlight your ability to build relationships with colleagues and customers alike.
Personalise Your Application: Make your application stand out by adding a personal touch. Share why you are passionate about working at Gist and how your values align with theirs. This will show that you are not just looking for any job, but specifically want to be part of their team.
How to prepare for a job interview at Gist Limited
✨Show Your Customer Service Skills
As a Retail Service Coordinator, customer service is key. Be prepared to discuss your previous experiences in handling customer complaints and how you ensured a positive experience. Highlight any specific examples where you went above and beyond for a customer.
✨Demonstrate Teamwork and Collaboration
Gist values teamwork, so be ready to share examples of how you've worked effectively within a team. Discuss any situations where you encouraged collaboration or contributed to a positive team culture, as this will resonate well with the interviewers.
✨Prepare for Operational Excellence Questions
Expect questions about operational processes and how you can improve them. Familiarise yourself with common metrics and KPIs used in logistics and be ready to suggest improvements based on your analytical skills and past experiences.
✨Be Authentic and Yourself
Gist encourages individuality, so don’t hesitate to bring your authentic self to the interview. Share your unique perspectives and ideas, and show how your personality aligns with their core values of being progressive, accountable, and collaborative.
