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- Tasks: Welcome clients and manage meeting room bookings with a smile.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy competitive salary, health perks, and tech discounts.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Hospitality or reception experience is a plus; strong communication skills required.
- Other info: This role is fully onsite in Newcastle, offering a vibrant work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Newcastle upon Tyne, NE1 3DX
Contract: Permanent, Full Time
Hours/shifts: 37.5 hours per week, Monday to Friday, between 8:30am until 5:00pm
Break details: 1-hour unpaid lunch
Work model: Fully onsite due to nature of the role
Williams Lea seeks a First Impression Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of the role
As a First Impression Assistant in our UK Top 100 law firm based at the Newcastle office you will have the opportunity to provide exceptional customer service and hospitality to our clients. We are looking for a charismatic and enthusiastic individual who relishes in providing a warm welcome whether it be face to face or over the phone. The ideal candidate has a great eye for detail, can build instant rapport and finds pleasure in preparing the client suite with refreshments and soft touches. If you have experience in hospitality, events, and reception apply today!
Key responsibilities:
- Meeting, greeting and interacting with visitors.
- Monitoring a busy centralised First Impression Team inbox.
- Processing and confirming meeting room booking requests.
- Ordering, organising, and assisting with hospitality and events.
- Populating data collection workbooks.
- Meeting room set up and hospitality.
Key Skills:
- Exceptional Customer Service skills to effectively greet and communicate with callers and visitors.
- Ability to work in a fast paced team environment.
- Intermediate computer skills including Microsoft Word and Excel.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- Salary sacrifice schemes, retail vouchers – including our Tech Scheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
First Impression Assistant employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Impression Assistant
✨Tip Number 1
Familiarise yourself with the company culture at Williams Lea. Understanding their values and how they prioritise customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your greeting and interaction skills. Since the role focuses on making a great first impression, consider role-playing scenarios with friends or family to enhance your confidence in welcoming visitors.
✨Tip Number 3
Brush up on your organisational skills. The job involves managing meeting room bookings and hospitality, so think of ways to demonstrate your ability to multitask and stay organised under pressure.
✨Tip Number 4
Network with current or former employees of Williams Lea if possible. They can provide insights into the interview process and what qualities the company values most in a First Impression Assistant.
We think you need these skills to ace First Impression Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, and any roles that required strong interpersonal skills. Use keywords from the job description to align your experience with what Williams Lea is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of First Impression Assistant. Mention specific examples of how you've provided exceptional customer service in the past and express your passion for creating a welcoming environment.
Highlight Key Skills: In your application, emphasise your exceptional customer service skills, ability to work in a fast-paced environment, and proficiency in Microsoft Word and Excel. These are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the First Impression Assistant role.
How to prepare for a job interview at Williams Lea
✨Showcase Your Customer Service Skills
As a First Impression Assistant, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles, whether in hospitality or reception. Be ready to demonstrate your ability to create a welcoming atmosphere.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in hospitality and how you handle challenging situations. Practice responses that highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial in a fast-paced environment.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when preparing client suites and managing bookings. During the interview, mention specific instances where your attention to detail made a positive impact on a project or event.
✨Research Williams Lea
Familiarise yourself with Williams Lea's services and their client base. Understanding the company's values and culture will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
