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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with banking requests.
- Company: Join a supportive bank focused on helping customers achieve their financial goals.
- Benefits: Enjoy healthcare, 33 days holiday, and a retirement fund contribution.
- Why this job: Gain valuable skills with full training and a chance to earn a qualification.
- Qualifications: Motivated individuals with strong communication and teamwork skills are encouraged to apply.
- Other info: Part-time role with flexible hours during branch opening times.
The predicted salary is between 20808 - 20808 £ per year.
Join us as a Customer Service Personal Banker in Aberdeen. As a key member of our branch team, you will support our valued customers in achieving their financial goals and enhance their banking experience. We offer full training and support to help you develop your skills, including a Foundation Certificate in Responsible Banking.
This is a part-time role, working 21 hours per week. Please note, this position does not qualify for Skilled Worker visa sponsorship.
What you’ll do
As the first point of contact, you will provide outstanding customer service, understanding customer needs and assisting with banking requests such as payments, balance inquiries, and transfers. You will also help customers explore different banking options and collaborate with other teams to ensure a seamless service experience.
The skills you’ll need
Motivation to develop your career, excellent communication skills, attention to detail, and the ability to work under pressure are essential. A customer-centric approach and teamwork skills are also important. You should be committed to learning new skills and responsibilities.
How we’ll reward you
Starting salary is £26,010 pro-rata, with benefits including healthcare, protection, lifestyle benefits, 33 days holiday (pro-rata), and a monthly contribution to your retirement fund.
Additional information
Your working pattern involves part-time hours during branch opening times (9am-5pm, Monday to Friday, with rotational Saturdays and some bank holidays). Your training will include comprehensive onboarding, ongoing coaching, and studying towards an external qualification to support your career growth.
Customer Service - Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by our branch. Understanding these will help you engage with customers more effectively and demonstrate your commitment to their financial goals.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios with a friend can help you feel more confident and prepared for real-life interactions.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated with others to achieve a common goal. This will highlight your ability to work well within our branch team.
✨Tip Number 4
Demonstrate your motivation for personal development by researching the Foundation Certificate in Responsible Banking. Being knowledgeable about this qualification will show your eagerness to grow within the role.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your motivation to develop your career in banking and your commitment to providing excellent customer service. Mention specific examples of how you've successfully assisted customers in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at RBS
✨Showcase Your Customer Service Skills
As a Personal Banker, you'll be the first point of contact for customers. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to understand customer needs and resolve issues effectively.
✨Demonstrate Teamwork
Collaboration is key in this role. Discuss experiences where you've worked successfully within a team. Emphasise your ability to communicate and cooperate with colleagues to enhance the customer experience.
✨Prepare for Common Banking Scenarios
Familiarise yourself with common banking requests such as payments, balance inquiries, and transfers. Be ready to discuss how you would handle these situations, showcasing your problem-solving skills and attention to detail.
✨Express Your Motivation to Learn
This position offers training and development opportunities. Convey your enthusiasm for learning new skills and responsibilities. Share any relevant courses or certifications you've pursued to demonstrate your commitment to personal growth.
