Wedding Coordinator - King Street Townhouse Hotel & Spa

The Wedding & Events Coordinator will work closely with the M&E Sales Manager and Revenue Management Team to maximise revenue opportunities and analyse market trends within the wedding industry through a proactive approach to couples' and clients' needs. They will ensure weddings and events are fully planned with great attention to detail, guaranteeing a flawless running of the day for the operations team and ensuring that clients have the best experience and all expectations are exceeded. The coordinator will work towards set individual and team targets and KPIs to drive revenue across key areas.

Key Responsibilities:

• Builds and maintains an excellent relationship and rapport with couples and event clients alike.
• Handles incoming wedding enquiries and conducts initial qualifying processes to identify the couples' visions and plans for their big day, converting them into confirmed business by creating bespoke proposals and adapting wedding packages as needed.
• Handles incoming event enquiries quickly and effectively, identifying client needs, tailoring proposals to their specific requirements, and converting them into confirmed business.
• Creates detailed and bespoke Banquet Event Orders for each wedding or event, ensuring clear communication across all departments.
• Meets with clients at various touch points throughout the planning process to present hotel facilities and services, discuss plans, and confirm details.
• Maximises up-selling opportunities whenever possible and follows the guidelines, methods, and tools set by the hotel.
• Works independently, is well organised, and initiates communication through required channels for timely service delivery.
• Conducts hotel/venue site inspections, guest meetings, and handles walk-in inquiries in a professional and confident manner.
• Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B, and any other department of the company.
• Attends and provides support to any promotional activities as advised/required by the company (e.g., wedding fairs).
• Ensures all contractual terms are met in a timely manner, including payments, catering requirements, guest count, etc.
• Handles ad-hoc projects as assigned by the manager, such as market research.
• Maintains up-to-date information and reports according to company practices.
• Understands the property product, prices, packages, and overall service offering in detail, staying up to date with any changes/updates to offer a bespoke, tailor-made experience and package for each client in accordance with their personal needs and wants.

Requirements:

• Commercially minded and customer focused with the ability to anticipate customer needs and offer an excellent customer journey from start to finish.
• Positive 'can do' attitude and always going above and beyond for clients.
• Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects.
• Copes well in high-pressure environments to maintain top quality of service and work delivered throughout.
• Passionate about hospitality and the wedding industry, wanting to deliver a great guest experience, always putting guest needs first.
• Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents).
• Innovative and creative to identify new ways to maximise revenue and improve processes.
• Immaculate attention to detail (data management, Banquet Event Orders, client communication, handovers, reporting, etc.).
• Experience working for a boutique, luxury property/wedding venue.
• Experience using MS Office and hotel management systems including PMS, event management system, CRS, and POS.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.