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- Tasks: Lead daily operations of a stunning hotel, ensuring exceptional guest experiences.
- Company: Milton Hill House is a beautiful Georgian manor offering modern comfort in a tranquil setting.
- Benefits: Enjoy free meals, on-site parking, employee discounts, and career development opportunities.
- Why this job: Join a vibrant team dedicated to hospitality excellence and inclusivity in a supportive environment.
- Qualifications: Experience in hotel operations, strong leadership skills, and a passion for guest satisfaction required.
- Other info: Be part of The Venues Collection, promoting diversity and equal opportunities in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
About Milton Hill House
Set in 22 acres of tranquil parkland just 13 miles from Oxford, Milton Hill House is an elegant Georgian manor house offering a blend of historic charm and modern comfort. With 120 bedrooms, 20 meeting spaces, a restaurant, and leisure facilities, we host everything from business conferences to stunning weddings. We pride ourselves on warm service, attention to detail, and delivering exceptional guest experiences.
Role Overview
We are seeking an experienced, driven, and hands-on Operations Manager to lead the daily operational functions of the hotel. You will be responsible for overseeing the smooth running of all departments including Front of House, Housekeeping, Food & Beverage, and Events, ensuring consistent delivery of high service standards and driving commercial performance.
Key Responsibilities
- Lead, manage, and support operational department heads to ensure day-to-day excellence.
- Ensure high levels of guest satisfaction across all touchpoints, promptly addressing any issues.
- Implement and maintain service standards in line with brand expectations.
- Drive operational efficiency while maintaining quality and compliance with health & safety, hygiene, and licensing standards.
- Manage budgets, cost controls, and performance targets across departments.
- Collaborate closely with the Sales and Events teams to ensure seamless delivery of meetings, conferences, and weddings.
- Support recruitment, training, and development to build a motivated, service-driven team.
- Act as Duty Manager as required and support the General Manager in strategic planning and project delivery.
About You
- Proven experience in a similar Operations or Senior Departmental role within hotels or hospitality.
- Strong leadership skills with the ability to motivate and develop a high-performing team.
- A guest-first mindset with a genuine passion for hospitality.
- Excellent communication and problem-solving abilities.
- Commercial awareness with a good understanding of budgeting, forecasting, and KPIs.
- Flexibility to work across a 7-day operation, including weekends and evenings as required.
What We Offer
- A supportive and professional working environment
- Career development and progression opportunities
- Free meals on duty and uniform
- On-site parking
- Employee discounts across the group
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
Milton Hill House is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Together, we can achieve greatness.
Hospitality Services Manager (Hiring Immediately) employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Services Manager (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific operations of Milton Hill House. Understanding their unique offerings, such as the blend of historic charm and modern comfort, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Milton Hill House or similar venues. Engaging with them can provide valuable insights into the company culture and operational challenges, which you can reference in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlighting specific examples of how you've improved guest satisfaction or operational efficiency will resonate well with the hiring managers.
✨Tip Number 4
Showcase your understanding of budgeting and KPIs by preparing to discuss how you've previously managed costs and driven commercial performance. This will demonstrate your commercial awareness and align with the expectations outlined in the job description.
We think you need these skills to ace Hospitality Services Manager (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, operational efficiency, and any specific achievements that demonstrate your ability to enhance guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your experience aligns with the role's responsibilities. Mention specific examples of how you've successfully managed teams or improved service standards in previous positions.
Showcase Your Problem-Solving Skills: Include examples in your application that illustrate your problem-solving abilities. Describe situations where you effectively addressed guest issues or improved operational processes, showcasing your proactive approach.
Highlight Your Commercial Awareness: Demonstrate your understanding of budgeting and KPIs in your application. Discuss any relevant experience managing budgets or driving commercial performance in previous roles to show you can contribute to the hotel's financial success.
How to prepare for a job interview at Compass Group
✨Showcase Your Leadership Skills
As a Hospitality Services Manager, strong leadership is key. Be prepared to discuss your experience in managing teams and how you've motivated staff in previous roles. Share specific examples of how you’ve led teams to achieve high service standards.
✨Demonstrate a Guest-First Mindset
This role requires a genuine passion for hospitality. During the interview, highlight instances where you went above and beyond to ensure guest satisfaction. Discuss how you handle complaints and turn negative experiences into positive ones.
✨Understand Operational Efficiency
Familiarise yourself with the operational aspects of hotel management, including budgeting and KPIs. Be ready to discuss how you have previously driven efficiency while maintaining quality standards, and how you plan to implement these strategies at Milton Hill House.
✨Emphasise Your Flexibility
The role requires flexibility to work across a 7-day operation. Make sure to express your willingness to adapt to varying schedules and your experience in managing operations during peak times, such as weekends and holidays.
