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For Companies At a Glance
- Tasks: Support local IT systems, resolve support tickets, and provide training to colleagues.
- Company: Join SNG, a dynamic organisation providing affordable homes across London and the South.
- Benefits: Enjoy flexible working, 25 days holiday, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a friendly team making a real difference in communities while developing your skills.
- Qualifications: Experience in IT service desk roles; customer service skills; driving licence required.
- Other info: Full-time, fixed term until June 2026, primarily office-based with travel between sites.
The predicted salary is between 33900 - 44100 £ per year.
We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn. This is a full time, fixed term role until June 2026 which will be primarily office based. The starting salary is £39,000 - £42,000 depending on experience.
The Role
As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle.
What We Need From You
As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage.
We Are Looking For
- Experience of troubleshooting and demonstrable problem-solving techniques.
- A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment.
- Ability to be office based and travel between SNG sites as needed.
- Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services.
- The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations.
What We Can Offer You
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme
- A range of wellbeing discounts including Gym Memberships
About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
IT Service Local Delivery Analyst employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Local Delivery Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework, especially if you have a certification. Understanding IT service management principles will help you demonstrate your knowledge during discussions and interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly with PCs and AV equipment. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Tip Number 3
Highlight your customer service experience. Since this role requires a high level of customer focus, think of ways to showcase your ability to communicate effectively with users and provide training.
✨Tip Number 4
Be ready to discuss your experience working in a team and independently. This role requires collaboration as well as self-motivation, so prepare examples that illustrate both aspects.
We think you need these skills to ace IT Service Local Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery and customer support. Emphasise any roles where you've worked on an IT Service Desk or in a technical team, as well as your troubleshooting skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide local IT systems support and your customer-focused approach.
Highlight Relevant Certifications: If you have any certifications like ITIL v3 or v4 Practitioner, be sure to mention them prominently. This shows your commitment to professional development and understanding of IT service management.
Showcase Communication Skills: Since the role requires effective communication with colleagues and customers, include examples of how you've successfully communicated in previous roles, whether in person, over the phone, or via digital platforms.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Customer Focus
As an IT Service Local Delivery Analyst, you'll need to demonstrate a high level of customer focus. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support.
✨Highlight Technical Skills
Make sure to discuss your experience with IT service desks and troubleshooting techniques. Be ready to explain your understanding of hardware, especially PCs and AV equipment, as this will be crucial for the role.
✨Demonstrate Communication Skills
Since you'll be communicating with colleagues and customers through various channels, practice articulating your thoughts clearly. Consider role-playing common scenarios to showcase your ability to convey technical information in an understandable way.
✨Prepare for Teamwork Questions
This role requires collaboration with different teams. Think of examples that illustrate your ability to work well in a team and also your self-motivation when working independently. Be ready to discuss how you handle challenges in both settings.
