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- Tasks: Lead a team at Waitrose, ensuring excellent customer service and efficient shop operations.
- Company: Join the UK's largest employee-owned business, known for quality and service.
- Benefits: Enjoy shift premiums, flexible working options, and a supportive work environment.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with leadership skills and retail experience preferred.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key ResponsibilitiesAlongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep things running efficiently and productively. Responsibilities include:
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
- Duty Manager Training (Internal Partners only).
Full time work (37.5 hours per week) across seven nights to include evenings and weekends between the hours of 21:00pm - 07:00am.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Supermarket Assistant, Team Leader Nights employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their mission during any interviews or discussions.
✨Tip Number 2
Highlight your leadership skills and experience in customer-facing roles. Be prepared to share specific examples of how you've successfully managed teams or improved customer experiences in previous positions.
✨Tip Number 3
Network with current or former employees of Waitrose. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Team Leader position.
✨Tip Number 4
Be ready to discuss your ideas for improving shop operations and driving commercial success. Showing initiative and a proactive mindset can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Team Leader Nights position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail and leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive commercial success.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and food, as well as your commitment to teamwork and leadership. Provide specific examples of how you've gone the extra mile in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Customer Service
As a Team Leader, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your commitment to the Waitrose brand and its values.
✨Highlight Leadership Experience
Since this position involves leading a team, it's crucial to showcase your leadership skills. Discuss any past experiences where you successfully managed a team or project, focusing on how you motivated others and achieved results together.
✨Understand Retail Dynamics
Familiarise yourself with the retail environment and how it operates. Be ready to discuss strategies for maximising sales and minimising waste, as these are key responsibilities in the role. Showing that you understand the commercial side of retail will set you apart.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the Team Leader role and the company culture at Waitrose. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
