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- Tasks: Transform data into actionable insights and improve service efficiency.
- Company: Join XMA, a top UK value-added reseller with a diverse customer base.
- Benefits: Enjoy private healthcare, gym discounts, and 25-30 days holiday.
- Why this job: Be part of a dynamic team driving service excellence and innovation.
- Qualifications: Experience in data analysis and expertise in Power BI and Excel required.
- Other info: We celebrate diversity and are committed to an inclusive workplace.
The predicted salary is between 29000 - 41000 £ per year.
Location: Nottingham Offices (3 days in the office, 2 days WFH)
Department: Service Management Office
Salary: £34,000 - £36,000 per annum
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Are you passionate about turning data into actionable insights? Do you thrive on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Key responsibilities:
- Analyse customer contract usage and service performance data.
- Create dashboards, reports, and visualisations using Power BI and Excel.
- Identify trends, bottlenecks, and opportunities for service improvement.
- Collaborate with stakeholders to understand analytical needs.
- Support service billing and audit processes.
- Drive continuous improvement across service departments.
Essential requirements:
- Proven experience in data analysis.
- Expert skills in Power BI, Excel (Advanced), and Microsoft Office (especially PowerPoint).
- Excellent attention to detail and communication skills.
- Ability to work independently and as part of a team.
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email, we will be happy to action your requests.
Alternative job titles: Power BI Analyst, Visualisation Analyst, Data Analyst, Business Intelligence Analyst
Services Analyst employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, especially Power BI and Excel. Consider creating a portfolio of dashboards or reports you've built to showcase your skills during the interview.
✨Tip Number 2
Research XMA's recent projects and achievements in service excellence. Being able to discuss how your skills can contribute to their ongoing success will demonstrate your genuine interest in the role.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Services Analyst role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples of how you've driven process improvements in previous roles. Be ready to discuss these during the interview to illustrate your ability to identify trends and opportunities for service enhancement.
We think you need these skills to ace Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in data analysis and your proficiency with Power BI and Excel. Use specific examples that demonstrate your ability to turn data into actionable insights, as this is a key requirement for the Services Analyst role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving processes and driving efficiency. Mention how your skills align with the responsibilities of the Services Analyst position and provide examples of past achievements that showcase your analytical abilities.
Highlight Relevant Skills: When filling out your application, ensure you emphasise your attention to detail and communication skills. These are essential for collaborating with stakeholders and supporting service billing and audit processes.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement in your application. Share experiences where you've identified trends or bottlenecks in previous roles and how you contributed to enhancing service performance.
How to prepare for a job interview at The Channel Recruiter
✨Showcase Your Data Skills
Make sure to highlight your experience with data analysis, especially using Power BI and Excel. Prepare examples of how you've transformed data into actionable insights in previous roles.
✨Prepare for Technical Questions
Expect questions that assess your technical skills. Brush up on advanced Excel functions and Power BI features, and be ready to discuss how you’ve used these tools to create dashboards or reports.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be prepared to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a significant impact.
✨Emphasise Collaboration Skills
As the position involves working with various stakeholders, be ready to talk about your teamwork experiences. Highlight how you’ve collaborated with others to understand analytical needs and drive service improvements.
