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- Tasks: Deliver exceptional customer experiences and maintain a welcoming store environment.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy discounts on childcare, food shopping, holidays, and access to mental health support.
- Why this job: Be part of a diverse team making a positive impact in your community while gaining valuable experience.
- Qualifications: Customer-focused attitude, strong communication skills, and a friendly nature are essential.
- Other info: Flexible shifts with 4-week rota planning; apply even if your experience doesn't match perfectly!
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
- To go the extra mile to ensure customers have a fantastic store experience
- To provide customers with a speedy and convenient checkout process
- To ensure the store looks presentable for customers
- To replenish stock to ensure customers can purchase our wide variety of products
- To be actively involved with social activities and during-work-time volunteering hours to support your local community
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
- 60% discount on your childcare fees
- Save 20% on your food shopping expenses.
- Get up to £500 off your next holiday.
- Benefit from Wagestream - our financial wellbeing app.
- Earn paid volunteering hours to give back to your community.
- Access GroceryAid for dedicated colleague mental health support.
- Engage in full training and accredited development programs.
Don’t miss out on this opportunity to start your journey with us today! Apply now!
Customer Service Assistant employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what Your Co-op values.
✨Tip Number 2
Demonstrate your flexibility by discussing your availability for various shifts, including evenings and weekends. This shows that you're ready to meet the demands of the role and are committed to being a reliable team member.
✨Tip Number 3
Prepare to discuss your communication skills. Think of instances where you effectively interacted with customers or colleagues, as this will highlight your ability to listen and engage, which is crucial for a Customer Service Assistant.
✨Tip Number 4
Research Your Co-op's community involvement initiatives. Being knowledgeable about their social activities and volunteering opportunities can help you express your genuine interest in contributing to the local community, making you a standout candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to create fantastic store experiences. Use specific examples from your past experiences to demonstrate your skills in communication and teamwork.
Highlight Relevant Skills: Make sure to emphasise your customer-focused attitude, flexibility in working hours, and any previous experience in retail or customer service. Mention your ability to handle demanding situations with resilience and enthusiasm.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in previous roles or situations.
✨Demonstrate Communication Skills
Prepare to showcase your ability to listen and communicate effectively. Practice answering questions clearly and engagingly, as this role requires interaction with both customers and team members.
✨Exhibit Enthusiasm and Resilience
Be ready to discuss how you handle demanding situations. Highlight your enthusiasm for teamwork and your ability to support colleagues during busy times, as this is crucial for the role.
✨Be Flexible and Open-Minded
Express your willingness to work various shifts, including evenings and weekends. Show that you're adaptable and ready to take on different responsibilities as needed.
