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- Tasks: Assist with outpatient clinics and manage appointment allocations.
- Company: Join one of the UK's largest and most modern NHS Trusts, serving three million people.
- Benefits: Enjoy a culture of inclusion, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on patient experiences while developing your skills in a dynamic healthcare setting.
- Qualifications: No specific qualifications required, but self-motivation and team-building skills are essential.
- Other info: Graduate visa holders can apply; sponsorship not available post-visa.
The predicted salary is between 24000 - 36000 £ per year.
University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months remaining before your visa expires at the start of your employment for training and operational reasons.
An exciting development opportunity has arisen for a Band 2 Administration Support Assistant based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilized and patients are allocated appointments within NHS national targets. The role may also involve assisting with incoming calls to the Appointments Call Centre.
A flexible approach is essential, along with self-motivation, the ability to work under pressure, prioritize tasks, and set objectives. Team-building skills are also crucial, along with an awareness of Trust policies and procedures. The role involves clerical duties, including providing and receiving routine information requiring tact and persuasive skills. The post holder will communicate tactfully with patients and reception staff regarding appointments and other queries.
Handling enquiries that may involve barriers to understanding, dealing with appointment queries, and communicating routine information to patients, relatives (with consent), and external and internal bodies are key aspects of this role. The work ranges from handling general internal calls, external patient calls, and enquiries from healthcare professionals. The post requires close collaboration with the Outpatient department to develop knowledge of various specialties, ensuring a good patient experience and promoting effective communication to meet Trust and Divisional objectives.
The post holder will communicate with system administrators daily to update on slot issues, patient queries, and provide feedback on work allocated. Ensuring all available capacity is utilized effectively, taking instructions from the Clinic administrator to deliver efficient booking services, and organizing workload and clinic appointments are essential duties.
About University Hospitals of North Midlands NHS Trust: Our Trust is one of the largest and most modern in the country, based across two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We serve approximately three million people and are renowned for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All employees contribute significantly, and we offer a wide range of development packages to help staff reach their potential. We foster a culture of inclusion, providing equal opportunities for career development. We are committed to diversity and inclusion, ensuring all staff feel valued and respected. We ask our employees to uphold the values co-created by staff, patients, and carers, which unite us as a Trust. We believe that investing in our staff directly impacts the quality of care we deliver. Our employees are as important as our patients and the communities we serve.
Contact for Further Details or Informal Visits:
- Name: Courtney Simpson
- Job Title: Team Leader
- Email: courtney.simpson@uhnm.nhs.uk
- Telephone: 01782 676178
Administrative Support employer: University Hospitals of North Midlands NHS Trust
Contact Detail:
University Hospitals of North Midlands NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Support
✨Tip Number 1
Familiarise yourself with the NHS Trust's values and mission. Understanding what drives University Hospitals of North Midlands will help you align your responses during any interviews or informal chats, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Network with current or former employees of the Trust. Reach out on platforms like LinkedIn to gain insights about the work culture and expectations for the Administrative Support role. This can give you an edge in understanding what they value in candidates.
✨Tip Number 3
Prepare to discuss your experience with handling patient queries and administrative tasks. Think of specific examples where you've demonstrated your ability to communicate effectively and manage multiple priorities, as these are key aspects of the role.
✨Tip Number 4
Showcase your flexibility and self-motivation during any interactions. The role requires a proactive approach, so be ready to share instances where you've successfully adapted to changing circumstances or taken the initiative to improve processes.
We think you need these skills to ace Administrative Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Administrative Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and qualifications. Focus on administrative tasks you've handled in the past, especially those that demonstrate your ability to work under pressure and prioritise effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Trust's values. Mention specific examples of how you have successfully managed similar tasks or challenges in previous roles, showcasing your team-building skills and communication abilities.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for an administrative role.
How to prepare for a job interview at University Hospitals of North Midlands NHS Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Administrative Support role. Familiarise yourself with the NHS Trust's values and how they align with your own, as this will help you demonstrate your fit for the position.
✨Showcase Your Communication Skills
Since the role involves communicating with patients and staff, be prepared to discuss your previous experiences in handling enquiries and providing information. Use examples that highlight your tact and persuasive skills, especially in challenging situations.
✨Demonstrate Teamwork and Flexibility
The job requires a flexible approach and strong team-building skills. Be ready to share examples of how you've successfully worked in a team environment and adapted to changing priorities or pressures in past roles.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and the organisation.
