Printer Support Engineer

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Role: Printer Support Engineer

Job Type: Permanent

Location: Gaydon, UK

Number of hours: Standard

Ready to utilise your experience in providing Printer Support?

Join us as a Printer Support Engineer

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Gain exposure to innovative technology.
• Be part of an exciting team where you will be challenged every day.
• Fast track your growth with diverse career opportunities internally.

The Role

As a Printer Support Engineer, you will be part of the front-line team dealing with and owning all Print issues on behalf of our clients. This role will be to support and manage the Printer fleet (majority of HP).Working within a large multi-discipline, multi-site team, the Printer Ops team will be focused on Incident resolution, problem management and process improvement. For this role you will be required to visit different customer sites across West Midlands therefore must be available to work different client sites and will sometimes be required to drive large vans.

Key responsibilities:

• Manage, respond to and resolve all End User Print based incidents.
• Installation, configuration and management of Print Devices (primarily HP but also Printronix, Intermec, Fujitsu etc) and Print Servers inc Pull Printing.
• Liaising with HP for any escalated issues and new printer installation.
• Perform Printer Move within a site or different sites.
• Perform Print Server configuration, Safecom configuration
• Attending Technical support calls and work with multiple teams as part of incident resolution.
• Performing regular health check of Servers and take part in Change requests and any maintenance activity planned related to Printer estate.
• Work with and assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations.
• Maintain agreed SLA levels and always assuring Quality of delivery.
• Remain visible to customers as the face of IT to listen to their concerns and share as needed.
• Ensure that problems are logged, investigated, resolved and closed within agreed timescales.
• Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s

Your Profile

Essential skills/knowledge/experience:

• In Depth and proven experience of Client Operating systems like XP, Vista, Windows 7 and Windows 8/10 to MCP certification level.
• Posses Valid UK driving licence.
• Excellent working knowledge of Print servers, DSS and JetAdmin.
• Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN.
• Excellent Hardware Knowledge of HP and other print devices.
• Excellent knowledge on Safecom and Pull print solution.
• ITIL Foundation certified
• Experience working within a large complex IT department/organisation.
• Ability to understand the Business from an user perspective.
• Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result).
• Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction.
• Proven focus on identifying and documenting User and Service Risks and Issues.
• Ability to communicate and influence at all levels.
• Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.