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- Tasks: Welcome guests, manage check-ins/outs, and provide excellent customer service.
- Company: Join the Sandman Hotel Group, a vibrant hospitality brand focused on guest satisfaction.
- Benefits: Enjoy flexible schedules, 28 days holiday, free parking, and discounts on food and hotel stays.
- Why this job: Be the face of the hotel, create memorable experiences, and grow in a supportive environment.
- Qualifications: No experience required; just bring your sunny disposition and communication skills!
- Other info: Must be legally entitled to work in the UK; applications via email or phone are not accepted.
We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.
Job Requirements
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency with Microsoft and Maestro software packages
Key Responsibilities Of The Role Include
- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Luggage assistance
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Book telephone reservations
- Computes bills, collects payment and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on specified form and enter on switchboard.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.
Applicable Skills
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- 28 days holiday per annum
- Additional Holiday with length of service milestones
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- X3 complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America.
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply. Applications will not be accepted via email or in person.
We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.
ABSOLUTELY NO PHONE CALLS PLEASE
Salary: $12.21 per hour
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Hospitality
Receptionist/Guest Service Agent employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Guest Service Agent
✨Tip Number 1
Make sure to showcase your warm and friendly personality during any interactions, whether in person or over the phone. This role is all about making guests feel welcome, so let your genuine enthusiasm for customer service shine through.
✨Tip Number 2
Familiarise yourself with common hotel software like Maestro and Microsoft Office. Even if you haven't used them before, showing a willingness to learn can set you apart from other candidates.
✨Tip Number 3
Practice your conflict resolution skills. Think of scenarios where you might need to handle guest complaints and prepare responses that demonstrate your ability to remain calm and professional under pressure.
✨Tip Number 4
Research Sandman Hotel Group and their values. Understanding their commitment to team members and guests will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Receptionist/Guest Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or hospitality roles. Emphasise any skills that align with the job description, such as communication and conflict resolution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and passion for service. Mention specific experiences that demonstrate your ability to handle guest inquiries and provide excellent customer relations.
Highlight Relevant Skills: In your application, clearly outline your proficiency with software like Microsoft and Maestro, as well as any time-management skills. These are crucial for the role and should be front and centre.
Show Enthusiasm: Express your eagerness to join Sandman Hotel Group in your application. Mention why you want to work there and how you can contribute to creating a positive atmosphere for both guests and team members.
How to prepare for a job interview at Sandman Hotel Group
✨Show Your Warmth
As a Receptionist/Guest Service Agent, your personality is key. Make sure to greet the interviewer with a warm smile and maintain a friendly tone throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Highlight Customer Service Experience
Even if you don't have direct hotel experience, share any relevant customer service roles you've held. Discuss specific situations where you went above and beyond to meet a customer's needs, showcasing your proactive passion for service.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you've handled inquiries or resolved conflicts in previous positions. Use clear and concise language during the interview to reflect your verbal communication skills.
✨Prepare for Role-Specific Questions
Anticipate questions related to front desk responsibilities, such as handling check-ins and check-outs or managing guest inquiries. Familiarise yourself with common software used in hotels, like Maestro, to show your readiness to learn and adapt.
