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- Tasks: Welcome visitors and provide a friendly reception service at Anchor.
- Company: Anchor is England's largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, gym discounts, pension matching, and personal development opportunities.
- Why this job: Make a positive impact on the lives of older people in a supportive and diverse environment.
- Qualifications: Business administration or customer service NVQ level 2 is desirable.
- Other info: Join a company that values diversity and promotes an inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Receptionist at Anchor to make a real and positive difference to the lives of older people. You will support happy living by providing a polite, friendly and professional reception service to the location, including welcoming visitors and acting as a first point of contact. Having a business administration / customer service NVQ level 2 is desirable.
Moore Place in Esher is home to well trained and helpful staff with rooms for up to 60 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.
- Location: Moore Place is at the end of a high street with fabulous shops, cafes and restaurants.
- Grounds: Set in its own beautiful grounds with some of the best views in Surrey.
- Fantastic Accommodation: Fabulous well-appointed accommodation.
- Care: The best care in Esher.
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment from health and happiness to finance and your career, we’ll give you all the support you need.
- Health & happiness: Gym, fitness and wellbeing discounts; Mental health support; Flexible working options.
- Finance: Pension plan – contribute between 4% and 8% and we’ll match it or better; Quick and easy pension transfer service; Savings and financial advice, loans, free life assurance; Discounts on shopping, holidays, phones, technology and more.
- Ongoing personal and professional development programme: Leadership Pathways online learning resources; Career progression and promotion opportunities.
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.
Receptionist (Bank) employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Bank)
✨Tip Number 1
Familiarise yourself with Anchor's values and mission. Understanding their commitment to diversity and inclusion will help you align your responses during the interview, showcasing that you share their passion for creating a positive environment for residents.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. As a Receptionist, you'll be the first point of contact, so think of situations where you've successfully handled inquiries or resolved issues in a friendly and professional manner.
✨Tip Number 3
Research the local area around Moore Place. Being knowledgeable about nearby shops, cafes, and amenities can help you engage with visitors and residents, showing that you're invested in the community and ready to provide excellent service.
✨Tip Number 4
Practice your communication skills. As a Receptionist, clear and polite communication is key. Consider role-playing common scenarios with a friend to build confidence in welcoming visitors and addressing their needs effectively.
We think you need these skills to ace Receptionist (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position at Anchor. Highlight key skills such as customer service and administration that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or business administration. Emphasise any previous roles where you provided reception services or worked in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with older people and your commitment to providing excellent service. Mention how your values align with Anchor's mission and their focus on diversity and inclusion.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Anchor
✨Show Your People Skills
As a Receptionist, you'll be the first point of contact for visitors. Make sure to highlight your ability to communicate effectively and warmly with people of all backgrounds. Share examples of how you've provided excellent customer service in previous roles.
✨Understand Anchor's Values
Familiarise yourself with Anchor's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a respectful and supportive environment, especially given their focus on empowering various community groups.
✨Demonstrate Organisational Skills
Receptionists need to juggle multiple tasks efficiently. Prepare to talk about your organisational skills and provide examples of how you've managed busy environments or handled challenging situations in the past.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about the training and development opportunities available, as well as how the team supports each other in providing care to residents.
