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- Tasks: Lead the transformation of ServiceNow content capabilities and drive best practices.
- Company: Join a dynamic team focused on empowering knowledge-sharing communities.
- Benefits: Enjoy a remote work setup with a competitive rate of £560 per day.
- Why this job: Make a real impact by shaping the future of ServiceNow content management.
- Qualifications: Advanced expertise in ServiceNow Content Management and strong communication skills required.
- Other info: 6-month contract with potential for extension; perfect for those looking to innovate.
The predicted salary is between 100800 - 134400 £ per year.
We’re seeking a highly skilled contractor to lead the transformation of our ServiceNow content capabilities. You’ll play a pivotal role in driving best practices, enabling self-service operations, and empowering knowledge-sharing communities.
Duration: 6 month contract – likely extension.
Rate: c. £560 per day (outside IR35)
Location: Remote
Your Skills & Expertise:
- Advanced expertise in ServiceNow Content Management and CSM modules.
- Produce bite-sized demo videos, such as \”How to Complete a Content Request Form\” by writing scripts and screen recording ServiceNow backend processes.
- Hands-on experience managing diverse content types.
- Experience creating how-to guides and knowledge articles.
- Proven track record in structuring ServiceNow content repositories.
- Search optimisation expertise and analytics-driven decision-making.
- Excellent written and verbal skills for liaising with both technical and non-technical stakeholders.
About The Role:
- Drive the evolution of ServiceNow plug-ins such as Content Calendar and Content Matrix.
- Champion the transition to a self-service model, leveraging analytics to enhance efficiency.
- Build and maintain the My Hub general knowledge base, ensuring high-quality, actionable content.
- Foster engagement through content schedules, daily moderation, and support escalation.
- Create user guides, training materials, and demo videos tailored to ServiceNow content management.
- Design onboarding and capability-building programmes for content contributors.
Ready to make an impact?
Apply now and take the lead in shaping the future of our ServiceNow content.
Knowledge Manager (ServiceNow) employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Manager (ServiceNow)
✨Tip Number 1
Familiarize yourself with the latest features and updates in ServiceNow, especially around Content Management and CSM modules. This will not only help you during the interview but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed diverse content types in the past. Highlight any metrics or analytics that showcase your impact on efficiency and user engagement.
✨Tip Number 3
Think about how you can leverage analytics to drive decision-making in content management. Be ready to share ideas on how you would implement this in the role, as it aligns closely with our goals for the position.
✨Tip Number 4
Showcase your ability to create engaging training materials and demo videos. Consider preparing a short demo video as a portfolio piece to illustrate your skills in producing bite-sized content that is easy to understand.
We think you need these skills to ace Knowledge Manager (ServiceNow)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your advanced expertise in ServiceNow Content Management and CSM modules. Provide specific examples of how you've managed diverse content types and created how-to guides or knowledge articles.
Showcase Your Skills: Demonstrate your ability to produce bite-sized demo videos by including links to previous work or describing your process for writing scripts and screen recording. This will show your hands-on experience and creativity.
Focus on Communication Abilities: Since the role requires excellent written and verbal skills, include examples of how you've successfully liaised with both technical and non-technical stakeholders. This could be through past projects or specific communication strategies you've employed.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities mentioned in the job description, such as driving the evolution of ServiceNow plug-ins and fostering engagement through content schedules. Make it clear why you're the perfect fit for this role.
How to prepare for a job interview at La Fosse
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your advanced expertise in ServiceNow Content Management and CSM modules. Highlight specific projects where you've successfully managed diverse content types and how you structured content repositories.
✨Demonstrate Your Communication Skills
Since the role involves liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples of how you've created how-to guides or knowledge articles that were well-received.
✨Prepare for Practical Demonstrations
Expect to showcase your ability to produce bite-sized demo videos. Consider preparing a short script or outline for a demo video on a relevant topic, such as 'How to Complete a Content Request Form'.
✨Discuss Your Analytics-Driven Approach
Be ready to talk about your experience with search optimization and analytics-driven decision-making. Share examples of how you've used data to enhance efficiency in content management or self-service operations.
