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- Tasks: Design and deliver engaging training programmes for tenancy deposit schemes.
- Company: Join TDS, a leading provider of tenancy deposit schemes across the UK since 2003.
- Benefits: Enjoy 33 days holiday, private healthcare, a pension scheme, and a birthday day off!
- Why this job: Make a real impact while working in a collaborative and forward-thinking environment.
- Qualifications: Bachelor's degree or equivalent experience; Salesforce knowledge is essential.
- Other info: Hybrid working policy with a minimum of two office days per week.
The predicted salary is between 36000 - 60000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a full-time, permanent position, that will be based at our TDS office in Belfast. The successful candidate for this position will follow our hybrid working policy, requiring a minimum of two days in the office per week.
Some of the key responsibilities include:
- Designing and implementing training programmes focused on customer systems and related tenancy deposit scheme processes for both internal colleagues and customers.
- Developing high-quality training materials, such as manuals, user guides, and e-learning modules tailored for internal and external audiences.
- Evaluating training needs through customer visits, surveys, and interviews.
- Assessing the effectiveness of training programmes and continuously improving content and delivery based on feedback and performance outcomes.
- Building and maintaining relationships with Property Management Software providers used in Northern Ireland (e.g., Edge) and supporting integration with TDS Northern Ireland’s systems.
- Collaborating with the head office team in England and Wales to align integration efforts with widely used Property Management Software among customers in Northern Ireland.
To be considered for this opportunity you must:
- Hold a bachelor's degree in Education, Business, Information Technology, or demonstrate equivalent industry experience.
- Have proven experience using Salesforce, with the confidence to train others in its functionality.
- Be familiar with video conferencing tools such as Microsoft Teams, and able to deliver training effectively through virtual platforms.
- Possess strong analytical skills, with the ability to assess training needs and evaluate effectiveness using feedback and reporting metrics.
- Show excellent problem-solving skills, with the ability to troubleshoot training challenges, resolve user queries, and support continuous system and process improvements.
- Hold a valid driving licence, with the flexibility to travel occasionally to customer sites or alternative premises for training delivery.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
TDS Northern Ireland Trainer employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TDS Northern Ireland Trainer
✨Tip Number 1
Familiarise yourself with TDS's mission and values. Understanding our commitment to collaboration and customer focus will help you align your approach during interviews and discussions, showcasing how you can contribute to our goals.
✨Tip Number 2
Highlight your experience with Salesforce and video conferencing tools like Microsoft Teams. Be prepared to discuss specific examples of how you've used these tools effectively in training scenarios, as this will demonstrate your capability to fulfil key responsibilities.
✨Tip Number 3
Research the Property Management Software commonly used in Northern Ireland, such as Edge. Showing that you have knowledge about these systems and their integration with TDS will set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your analytical skills and problem-solving abilities. Think of examples where you've assessed training needs or improved training programmes based on feedback, as this will illustrate your proactive approach to continuous improvement.
We think you need these skills to ace TDS Northern Ireland Trainer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required qualifications. Tailor your application to highlight how your skills and experiences align with the role of TDS Northern Ireland Trainer.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in training, particularly with Salesforce and video conferencing tools. Provide specific examples of how you've designed training programmes or materials in the past.
Showcase Analytical Skills: Demonstrate your analytical skills by including examples of how you've assessed training needs or evaluated the effectiveness of training programmes. Use metrics or feedback to illustrate your impact.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention TDS's commitment to equality, diversity, and inclusion, and how you can contribute to this culture.
How to prepare for a job interview at TDS
✨Know Your Training Programmes
Familiarise yourself with the types of training programmes TDS offers. Be prepared to discuss how you would design and implement effective training tailored for both internal colleagues and customers.
✨Demonstrate Salesforce Proficiency
Since proven experience with Salesforce is crucial, be ready to showcase your knowledge and any previous training experiences you've had with the platform. Think of examples where you've successfully trained others.
✨Highlight Your Analytical Skills
Prepare to discuss how you've assessed training needs in the past. Bring examples of how you've used feedback and metrics to evaluate the effectiveness of training programmes and made improvements.
✨Showcase Your Problem-Solving Abilities
Be ready to share specific instances where you've encountered training challenges and how you resolved them. This will demonstrate your ability to troubleshoot and support continuous improvements.
