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- Tasks: Coordinate maintenance tasks and support the team for smooth daily operations.
- Company: Join a leading residential property management company focused on high service standards.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the vital link between tenants and contractors, making a real impact on resident satisfaction.
- Qualifications: Previous experience in facilities or property admin roles is preferred; strong communication skills are essential.
- Other info: Ideal for proactive individuals who thrive in a fast-paced, team-oriented setting.
The predicted salary is between 30000 - 42000 £ per year.
We are a leading residential property management company dedicated to delivering high standards of service and upkeep across our portfolio. We are currently looking for a reliable and detail-oriented Maintenance Coordinator / Admin to support our maintenance team and ensure smooth daily operations.
Role Overview: This role bridges the gap between tenants, contractors, and the property management team. You will be responsible for coordinating maintenance tasks, managing schedules, processing admin tasks, and ensuring timely resolution of issues to maintain high resident satisfaction.
Key Responsibilities:
- Log, assign, and track maintenance requests and repairs
- Coordinate with contractors, engineers, and building staff to ensure timely task completion
- Maintain accurate records of all maintenance work, invoices, and reports
- Liaise with tenants and respond to queries professionally and efficiently
- Assist with compliance checks, safety logs, and property inspections
- Provide general administrative support to the maintenance and property management teams
- Monitor stock levels for supplies and coordinate purchasing when needed
Requirements:
- Previous experience in a facilities, maintenance, or property admin role preferred
- Strong organizational and time management skills
- Excellent communication and customer service skills
- Comfortable using property management systems, Excel, and Outlook
- Ability to multitask and remain calm under pressure
- Proactive, team-oriented, and solutions-focused
Maintenance Administrator - Residential employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Administrator - Residential
✨Tip Number 1
Familiarise yourself with property management systems and software commonly used in the industry. Being comfortable with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling tenant queries. Practising how to respond to common maintenance issues can help you convey professionalism and efficiency during interviews.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks or resolved conflicts in previous roles. This will showcase your organisational skills and ability to remain calm under pressure, which are crucial for this position.
We think you need these skills to ace Maintenance Administrator - Residential
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Maintenance Administrator.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in facilities, maintenance, or property administration. Use specific examples to demonstrate your organisational skills and ability to manage multiple tasks effectively.
Showcase Communication Skills: Since the role involves liaising with tenants and contractors, make sure to illustrate your excellent communication and customer service skills. Provide examples of how you've successfully resolved issues or managed queries in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Organisational Skills
As a Maintenance Administrator, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experience where you successfully managed schedules or coordinated maintenance requests. This will demonstrate your ability to stay organised and efficient.
✨Communicate Clearly and Professionally
Since the role involves liaising with tenants and contractors, effective communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare for common questions about how you would handle tenant queries or contractor communications.
✨Familiarise Yourself with Property Management Systems
If you have experience with property management software, be ready to discuss it. If not, do some research on common systems used in the industry. Showing that you're proactive about learning these tools can set you apart from other candidates.
✨Demonstrate Your Problem-Solving Skills
The role requires a solutions-focused mindset. Think of scenarios where you've had to resolve issues under pressure. Sharing these experiences will highlight your ability to remain calm and find effective solutions, which is crucial for maintaining resident satisfaction.
