People Operations Administrator

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

This is a critical role designed to elevate People operations to match SmartSearch’s external reputation for a slick, tech-driven, seamless process. While the customer experience is best-in-class, the employee journey—including everyday interactions—needs to match that standard. This role will hold a lot of visibility across the whole business, ensuring that every touchpoint in the employee lifecycle is efficient, intuitive, and engaging. You will be streamlining People processes to create a high-impact experience for employees. There is a real focus on ensuring that the operational foundation of People is scalable, data-driven, and innovative.

VARIED DAY TO DAY RESPONSIBILITIES

• Review our People processes automating them where possible and amending them to improve the employee experience.
• Maintain and update employee records in HRIS, ensuring accuracy and compliance with data regulations and company policies.
• Handle confidential employee information in accordance with company policies and regulations.
• Acting as the system administrator lead for HRIS system.
• Being central to the implementation of new systems and system modules, releases and updates.
• Assist in the onboarding process for new hires, including preparing onboarding materials, setting up accounts, and ensuring all required documents are completed.
• Manage offboarding processes for exiting employees, including conducting exit interviews if required and ensuring the return of company assets.
• Prepare and assist in internal reports, audits, and other compliance documentation.
• Provide administrative support in organising employee engagement programmes and events.
• Act as a point of contact for employee inquiries regarding our policies, benefits, and workplace procedures.
• Support the coordination of training sessions and development initiatives for employees.
• Assist in processing payroll and benefits administration, ensuring all necessary documentation is collected and verified.
• Supporting the Talent Acquisition Business Partner as required in attraction, selection and recruitment activities.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Proven experience (~2 years) in a HR Admin capacity with understanding of HR processes and documentation – HR/Employee Relations experience is not required.
• Experience with HRIS systems.
• Strong team player who thrives in a collaborative environment and can contribute positively to a small, close-knit team.
• Demonstrated ability to work effectively across departments and build strong working relationships throughout the business.
• Quick thinker with the ability to respond calmly and efficiently to changing priorities or unexpected challenges.
• Highly organised with excellent attention to detail and a proactive approach to managing tasks.
• Effective time management and prioritisation skills, with the ability to meet deadlines in a fast-paced environment.
• Proactive mindset with a willingness to make suggestions and think outside the box to streamline and improve HR processes.
• Excel and reporting knowledge i.e. ability to use formulas such as countif, Vlookup and more.
• Comfortable with basic maths – as part of the role you may need to calculate holidays, and adjustments to working hours etc.

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality. Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024. We have been Great Place To Work Certified since 2022. There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support. We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive impact on our community.

COMPANY BENEFITS

• Salary: up to £30,000.
• 25 days holiday rising to 30 with each year of service.
• Private Medical Insurance covering dental and optical.
• Company pension scheme.
• Life Assurance – 4x your annual salary.
• 1 day paid volunteering per year.
• Enhanced maternity/paternity offerings.
• Employee Assistance Programme.
• Cycle to work scheme.
• On site gym.