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- Tasks: Provide friendly service, restock shelves, and support your team in a vibrant store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% store discount, virtual healthcare, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: A positive attitude, great people skills, and flexibility for various shifts are essential.
- Other info: No CV needed; apply easily via mobile and receive full training.
Location: The Co-operative Food, 2-3 Parkside Place, Bellingham, NE48 2AY
Pay: £12.30 per hour
Contract: 18 hours per week + regular overtime, permanent part-time contract
Working pattern: 3 shifts per week including 2 late evenings, and 1 weekend
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Since you'll be working closely with colleagues, share instances where you've successfully collaborated to solve problems or improve customer experiences.
✨Tip Number 4
Practice answering situational questions related to flexibility and adaptability. The role requires a positive approach to change, so think of times when you've successfully adapted to new situations or challenges.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your Responses: When completing the online assessments, ensure your answers reflect your genuine care for customers and your ability to work well with others. Use specific examples from your past experiences that demonstrate these qualities.
Show Enthusiasm for Co-op: Express your interest in Co-op's values and community involvement. Mention any relevant experiences or personal beliefs that align with their commitment to making things fairer for members and communities.
Prepare for Assessments: Since you'll need to complete two online assessments, practice similar tests if possible. Make sure you have a quiet space to focus and complete them within the 20-minute timeframe.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Teamwork Skills
Collaboration is key in this role. Think of instances where you've worked effectively with others to solve problems or improve customer experiences. Emphasising your ability to work well in a team will resonate with the interviewers.
✨Be Ready for Change
The Co-op values a positive approach to change. Prepare to discuss how you've adapted to new situations or changes in the workplace. Showing that you're flexible and open to learning will be a big plus.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and inclusivity. Being able to articulate how you align with these values during your interview will show that you're a good fit for their culture.
