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- Tasks: Monitor refrigeration, HVAC, and lighting systems for major retailers during night shifts.
- Company: Join City Facilities Management, a leader in facilities services across the UK.
- Benefits: Enjoy full training, competitive salary, and potential overtime opportunities.
- Why this job: Be part of a dynamic team, solve real problems, and gain valuable technical skills.
- Qualifications: No experience needed; just bring your problem-solving skills and a willingness to learn.
- Other info: Work 37.5 hours weekly, with shifts from Wednesday to Saturday nights.
The predicted salary is between 23000 - 32000 £ per year.
Location: Glasgow Head Office
Salary: £28,794.35 per annum
Hours: 37.5 hours per week (Wednesday Thursday Friday 7pm - 7am & every third Saturday 7pm - 7am)
Job Purpose: The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain's biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible. The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams providing assistance as and when it may be required.
Principal Accountabilities:
- Triage Refrigeration alarms with a high focus on response times and quality of service
- Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible
- Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau.
- Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
- Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email
- Identify and rectify, or escalate, any issues with equipment not set to the agreed specification
- Always represent the company in a professional manner and develop a good working relationship with engineers, sub-contractors, and store colleagues
- Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
- Work with all colleagues to ensure laid-down standards of quality are maintained
- Comply with any other reasonable request or instruction from Bureau Management.
Role Requirements:
- PC literate with experience working with all Microsoft packages
- Excellent problem solving skills whilst working under a high pressure environment.
- The ability to multitask using multiple software programmes simultaneously
- Willingness to take on overtime to assist the operations of the Bureau, in particular peak trading through summer months and Christmas etc
- Trustworthy individual with good communication skills and experience within the customer service sector
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Technical Bureau Nightshift Operator employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Bureau Nightshift Operator
✨Tip Number 1
Familiarise yourself with the basics of Refrigeration, HVAC, and Lighting systems. Even though no prior experience is required, having a foundational understanding will help you stand out during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves diagnosing faults and resolving issues remotely, demonstrating your ability to think critically under pressure can be a major plus.
✨Tip Number 3
Showcase your communication skills. As you'll be liaising with field engineers and store teams, being able to convey information clearly and professionally is essential. Practice articulating technical concepts in simple terms.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. The role requires night shifts and potential overtime, so expressing your willingness to adapt to these demands can make you a more attractive candidate.
We think you need these skills to ace Technical Bureau Nightshift Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Technical Bureau Nightshift Operator. Highlight key skills such as problem-solving, multitasking, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job. Emphasise any customer service experience and your ability to work under pressure, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you would be a great fit. Mention your willingness to learn and adapt, especially since no prior experience is required.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at City Facilities Management
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Bureau Nightshift Operator. Familiarise yourself with terms like HVAC, refrigeration, and diagnostic checks, as these will likely come up during your interview.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems under pressure. The role requires excellent problem-solving skills, so demonstrating your ability to think critically and act quickly will impress the interviewers.
✨Highlight Communication Abilities
Since the position involves liaising with field engineers and store teams, emphasise your communication skills. Be ready to discuss how you've effectively communicated in previous roles, especially in customer service or technical support settings.
✨Express Willingness to Learn
As full training will be provided, show enthusiasm for learning new skills and adapting to the technical aspects of the job. Mention any relevant courses or training you've undertaken in the past to demonstrate your commitment to personal development.
