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- Tasks: Manage import/export shipments and ensure top-notch customer service.
- Company: Join a leading global freight forwarder based in Colnbrook.
- Benefits: Enjoy 25 days holiday, career progression, and a supportive work environment.
- Why this job: Be part of a dynamic team with opportunities for growth and skill development.
- Qualifications: Previous experience in customer service and strong communication skills required.
- Other info: British citizenship is necessary; own transport is essential due to location.
The predicted salary is between 30000 - 35000 £ per year.
Our client, a well known global freight forwarder based in Colnbrook, are seeking a Freight Customer Service Operator to join their team. They are able to offer excellent company benefits including 25 days holiday and lots of career progression.
The Customer Service Operator is responsible for the delivery of customer service excellence working in line with contractual requirements for a premier key account customer. Duties would involve:
- Arranging both import and export shipments in the most efficient and cost effective manner, whilst achieving the required service levels.
- Booking worldwide Courier shipments using DHL and Fedex systems.
- Keeping client informed of shipment progress.
- Billing out of shipments.
- Customs entries for Imports - training given.
Essential Skills:
- Previous experience in a similar role
- Excellent written & verbal communication skills
- Strong IT skills
- Team Player
Due to the nature of the role, you must be a British Citizen.
Hours: Monday - Friday
Salary: £30,000-£35,000 subject to experience
Due to the location, your own transport is essential.
Freight Customer Service Operator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Service Operator
✨Tip Number 1
Familiarise yourself with the key players in the freight forwarding industry, especially DHL and FedEx. Understanding their systems and processes will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios that involve problem-solving and communication. Being able to demonstrate your ability to handle customer inquiries effectively will be crucial in this role.
✨Tip Number 3
Network with professionals in the logistics and freight forwarding sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Research the company’s values and recent news. Being knowledgeable about their operations and culture will help you tailor your conversations during interviews and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Freight Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and freight operations. Emphasise any previous roles where you arranged shipments or worked with courier systems like DHL and FedEx.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Freight Customer Service Operator role. Mention your ability to work efficiently and your commitment to customer service excellence.
Highlight Essential Skills: In your application, clearly outline your strong IT skills and any experience you have as a team player. Provide examples of how you've successfully communicated with clients and managed shipment progress in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
Since the role focuses on delivering customer service excellence, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or went above and beyond for a client.
✨Familiarise Yourself with Freight Processes
Understanding the basics of import and export shipments will give you an edge. Brush up on terms related to freight forwarding, and be ready to discuss how you would handle various shipping scenarios.
✨Demonstrate Strong IT Proficiency
As the job requires strong IT skills, be ready to talk about your experience with relevant software, especially any systems related to booking shipments like DHL and FedEx. If you have experience with customs entries, mention that too!
✨Prepare Questions About Career Progression
The company offers excellent career progression opportunities. Prepare thoughtful questions about potential growth within the company to show your interest in long-term commitment and development.
