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- Tasks: As a Night Supervisor, you'll ensure guests have an unforgettable experience while managing night operations.
- Company: Join Hand Picked Hotels, a collection of unique luxury retreats across the UK, known for exceptional service.
- Benefits: Enjoy a competitive salary, live-in accommodation, 29 days holiday, and access to training programmes.
- Why this job: Be part of a fun, supportive team that values individuality and aims to delight every guest.
- Qualifications: Experience in luxury hotels and a passion for outstanding guest service are essential.
- Other info: Live in accommodation available for just £92 per week, including meals and bills!
The predicted salary is between 25000 - 35000 £ per year.
About the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guests ensuring a hand picked experience for every guest and employees.
We are currently recruiting for a Night Supervisor at Fermain Valley Hotel, part of Hand Picked Hotels. Live in accommodation is available for just £92 per week (inclusive of meals & bills!) Fermain Valley is a 4 star luxury hotel in Guernsey, with a beautiful cliff top position offering breathtaking views of the Channel Islands. All 49 rooms in this luxury hotel in Guernsey are individually designed to create an air of calm, allowing guests to completely unwind. Our award-winning chefs have created mouth-watering menus for the Rock Garden Steakhouse, Bûho and the Terrace. The carefully crafted menus offer something for all tastes. Three of Guernsey's best restaurants are located at the Fermain Valley Hotel and we’re extremely proud of their popularity with both locals and visitors.
About the Role
The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders. Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable. Build and maintain relationships within the team and ensure communication is clear between the shifts. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary package of £31,245.60 per year plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Night Supervisor employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the unique offerings of Hand Picked Hotels, especially Fermain Valley Hotel. Understanding their values and what makes them stand out will help you connect with the team during your interview.
✨Tip Number 2
Highlight any previous experience in luxury hotels, particularly in night shifts. Be ready to share specific examples of how you've gone above and beyond for guests in past roles.
✨Tip Number 3
Demonstrate your emotional intelligence by preparing to discuss how you handle guest interactions, especially in challenging situations. Show that you can anticipate needs and create memorable experiences.
✨Tip Number 4
Engage with the hotel’s online presence. Follow them on social media and interact with their posts. This shows your genuine interest in the company and can provide insights into their culture and values.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values such as family, individuality, and care. Reflect these values in your application to show that you align with their mission of providing a magical guest experience.
Tailor Your CV: Highlight relevant experience in luxury hotels, especially any night shift roles. Emphasise skills like emotional intelligence and problem-solving, which are crucial for the Night Supervisor position.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for hospitality and your commitment to going above and beyond for guests. Share specific examples of how you've created memorable experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests were satisfied, as this aligns perfectly with the company's values.
✨Demonstrate Emotional Intelligence
Prepare to discuss how you can anticipate guests' needs and handle various situations with empathy and professionalism. Highlight any experiences where you've successfully navigated challenging scenarios while maintaining a positive attitude.
✨Familiarise Yourself with the Hotel's Offerings
Research Fermain Valley Hotel and its amenities, including the restaurants and services provided. Being knowledgeable about what the hotel offers will allow you to engage in meaningful conversations during the interview and show your genuine interest in the role.
✨Emphasise Teamwork and Communication Skills
Since the role involves clear communication between shifts and building relationships within the team, be ready to share examples of how you've effectively collaborated with colleagues in previous positions. This will demonstrate your ability to fit into their team-oriented culture.
