Karting Front of House Supervisor

Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Karting Front of House Supervisor to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.

At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences, growing a business and leading high-performing teams, this is the role for you.

As the Karting Front of House Supervisor, you will oversee all aspects of the Kart Silverstone Reception and FOH areas, ensuring that the venue operates efficiently whilst leading by example and championing customer service and experience.

• Operational Management: Be instrumental in the pre-opening phase, assisting in establishing reception and FOH operational standards and procedures. Support the Front of House Manager and Assistant Karting Manager in the creation of different product types, product mix and scheduling. Collaborate with wider business stakeholders, venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers. Responsible for daily FOH operations, management of the FOH team, helping to ensure optimal track utilisation, flawless execution of events and a seamless customer journey. Be fully proficient in all Kart Silverstone systems, including booking, timing, etc. Oversee the onboarding and training of all new junior FOH team members. Take on ad hoc tasks as required by the Front of House Manager. Deputise for the Front of House Manager where required. Contribute to the delivery of exclusive events, the Kart Silverstone Academy and Championships. Oversee the day-to-day running of the Laundry and Merchandise operation, working in collaboration with the merchandise and operations teams. Ensure that the Reception and FOH areas are maintained to an exceptional standard of presentation and cleanliness. Assist the FOH Manager in overseeing and replenishing stock levels of Merchandise, Trophies/Medals, Non-consumables (helmets, gloves, suits, etc) and balaclavas. Assist the FOH Manager in ensuring par levels are maintained, and all items are in a good state of repair and cleanliness.
• Customer Experience: Lead and deliver unforgettable experiences from booking through to post-event feedback. Maintain exceptional service standards, addressing customer concerns swiftly and professionally. Provide overall support to the team with any customer complaints, late arrivals or general issues.
• Team Leadership: Champion department collaboration and communication to ensure seamless delivery of operations. Conduct Team briefings for all FOH team in collaboration with the FOH Manager, with clear instructions on how the day will operate. Regularly check and action the Kart Silverstone inbox. Develop and inspire a high-performing FOH team who are aligned with Silverstone’s values and culture. Lead training initiatives alongside the FOH Manager, ensuring all staff excel in safety protocols and customer care. Manage FOH team rotas in the absence of the FOH Manager. Report lateness and attendance issues to the FOH Manager. Assist in the delivery of sales targets for the FOH team, monitor and reward or refocus the team. Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.
• Safety and Sustainability: Conduct pre-opening and regular inspections of the Kart Silverstone reception, FOH and BOH areas alongside the FOH Manager. Enforce safety protocols, collaborating with regulatory bodies and internal teams to adhere to rigorous industry standards and best practices.
• Financial Management: Monitor variable pricing of products and recommend change where required. Understand operational costs and mitigate these on a day-to-day basis. Identify cost saving opportunities and present to the FOH Manager. Conduct regular stock counts, review and implement cost saving practices.
• Marketing and Revenue Growth: Assist the marketing team to drive campaigns and partnerships that attract new audiences. Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling. Drive the Kart Silverstone Academy and Championships. Drive upsell opportunities (such as helmet cameras and racing gloves), back to back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc).

Skills, Knowledge and Expertise: An up-and-coming leader with experience and success in team management and customer service, preferably within motorsport or leisure industries. Exceptional customer service skills, with a passion for creating extraordinary experiences. Outstanding communication and problem-solving skills, thriving in high-pressure environments.

Work Environment: Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities. Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year! Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.