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- Tasks: Manage high-net-worth member requests, ensuring exceptional service and satisfaction.
- Company: Quintessentially is a leading luxury lifestyle management group, redefining excellence for discerning clients.
- Benefits: Enjoy hybrid working, birthday leave, charity days, and a puppy-friendly office with free food!
- Why this job: Join a dynamic team focused on personalised luxury experiences and global travel.
- Qualifications: Fluent in English and French, with experience in customer service or lifestyle management.
- Other info: Embrace a culture of inclusivity and personal growth with various perks and awards.
The predicted salary is between 36000 - 60000 £ per year.
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.
- Providing quality suggestions at all times which exceed Member expectations.
- Intensive & extensive phone and email-based correspondence.
- Using a CRM system to log Member requests, actioning requests and updating Member information.
Monday- Friday 08:00am- 16:00pm
REQUIREMENTS- Must be fluent-spoken and written in English and French.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
- Warm, friendly, calm, confident and courteous at all times.
- Pro-active, energetic and positive attitude.
- Strong IT & CRM systems skills.
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
- Understands HNW lifestyles, expectations, needs and preferences.
- Warm, friendly, calm and courteous at all times.
- Able to anticipate client needs and deliver intuitive and highly personalised solutions.
- Pro-active, energetic, with a positive attitude.
- Excellent team player.
- Values privacy and confidentiality.
- Passionate about travel, culture, and unique global experiences.
- Strong networker and relationship builder.
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards
- Life Assurance
- Digital nomad
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free food & drink in the office
- Wellbeing platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Global Lifestyle Manager employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Lifestyle Manager
✨Tip Number 1
Familiarise yourself with the luxury lifestyle sector and current trends. Understanding what high-net-worth individuals expect from a lifestyle manager will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the luxury service industry. Attend events or join online forums where you can connect with others who work in similar roles, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Showcase your knowledge of global travel destinations and luxury services. Be prepared to discuss your experiences and insights about exclusive locations and high-end offerings that would appeal to Quintessentially's clientele.
✨Tip Number 4
Demonstrate your ability to handle pressure and prioritise tasks effectively. Prepare examples from your past experiences where you successfully managed multiple requests or challenges while maintaining a high level of service.
We think you need these skills to ace Global Lifestyle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lifestyle management, customer service, or personal assistance. Emphasise any roles where you managed high-net-worth individuals or provided tailored services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury lifestyle management and your understanding of the needs of affluent clients. Use specific examples from your past experiences that demonstrate your ability to exceed client expectations.
Showcase Language Skills: Since fluency in English and French is required, ensure you mention your language skills prominently in your application. If possible, provide examples of how you've used these languages in a professional context.
Highlight IT and CRM Proficiency: Detail your experience with IT systems and CRM software in your application. Mention specific tools you have used and how they helped you manage client relationships effectively.
How to prepare for a job interview at Quintessentially
✨Showcase Your Passion for Luxury
Make sure to express your enthusiasm for the luxury lifestyle sector. Share experiences where you've gone above and beyond for clients, highlighting your understanding of high-net-worth individuals' expectations and needs.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've effectively handled challenging requests or situations in previous roles. This will showcase your ability to think on your feet and provide tailored solutions under pressure.
✨Familiarise Yourself with Quintessentially's Services
Research Quintessentially's offerings and be ready to discuss how you can contribute to their mission of providing exceptional lifestyle management. Understanding their unique approach will help you align your answers with their values.
✨Highlight Your Communication Skills
Since the role involves extensive correspondence, emphasise your strong communication abilities. Be prepared to demonstrate how you maintain a warm, friendly, and courteous tone in both written and verbal interactions.
