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- Tasks: Lead and mentor a team to deliver complex service projects successfully.
- Company: Join a leading global professional services organisation in Manchester.
- Benefits: Enjoy a competitive salary of £65,000 and the chance to shape service delivery.
- Why this job: Be part of a dynamic team driving operational excellence and client satisfaction.
- Qualifications: 8+ years in service delivery management with strong leadership skills required.
- Other info: This is a 12-month fixed-term contract; UK citizenship is necessary due to security checks.
The predicted salary is between 52000 - 78000 £ per year.
Are you an accomplished Service Delivery professional seeking a challenging and rewarding opportunity? Our client, a leading global professional services organisation, is looking for a highly experienced and strategic Senior Service Delivery Manager to join their dynamic team in Manchester on a 12-month fixed-term contract.
In this pivotal role, you will lead, mentor, and develop a high-performing team of Service Delivery Managers, fostering a collaborative environment to ensure the successful end-to-end delivery of complex service projects. You will be responsible for building and nurturing strong, long-term relationships with key clients, acting as the primary point of contact for all service delivery matters.
Key Responsibilities:- Lead, mentor, and develop a team of Service Delivery Managers, providing guidance, support, and fostering a collaborative and high-performing team environment. This includes performance management, talent development, and succession planning.
- Oversee the end-to-end delivery of complex service delivery projects, ensuring projects are delivered on time, within budget, and to the required quality standards. This includes planning, execution, monitoring, and risk management.
- Build and maintain strong, long-term relationships with key clients, acting as the primary point of contact for service delivery matters.
- Proactively identify and address client needs and concerns.
- Contribute to the development and implementation of strategic plans for service delivery, identifying opportunities for improvement and driving operational excellence. This includes process optimisation, technology adoption, and innovation.
- Manage budgets and resources effectively, ensuring projects are financially viable and contribute to the overall profitability of the Operate Hub.
- Effectively manage relationships with internal and external stakeholders, ensuring clear communication and collaboration across all levels.
- Prepare regular reports on service delivery performance, identifying key trends and insights.
- Analyse data to inform decision-making and drive continuous improvement.
- Proactively identify and resolve complex service delivery issues, implementing effective risk mitigation strategies.
- Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, IT).
- Minimum 8+ years of experience in service delivery management, with a proven track record of successfully leading and delivering complex projects.
- Strong leadership and mentorship skills with experience managing and developing high-performing teams.
- Excellent client relationship management skills with the ability to build and maintain strong relationships with key stakeholders.
- Strong analytical and problem-solving skills with the ability to identify and resolve complex issues.
- Proven experience in managing budgets and resources effectively.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience working in a fast-paced, dynamic environment.
Salary: £65,000 per annum
Location: Manchester
Please note: Due to security checks, applicants must be a UK citizen. If you are a strategic thinker with proven leadership skills and a passion for driving operational excellence, we encourage you to apply. This is a significant opportunity to shape the future of service delivery within a leading organisation.
Service Delivery Manager employer: EMBS Technology
Contact Detail:
EMBS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network with professionals in the service delivery field, especially those who work at or have connections to EMBS Technology. Attend industry events or webinars where you can meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the latest trends in service delivery management, particularly in sectors like Data, SaaS, AI, Cloud, and Cyber. Being knowledgeable about current challenges and innovations will help you stand out during discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and delivered complex projects in your previous roles. Highlight your leadership style and how it aligns with fostering a collaborative environment, as this is crucial for the role.
✨Tip Number 4
Be ready to demonstrate your analytical skills by discussing how you've used data to inform decision-making in past projects. This will show your ability to drive continuous improvement, which is a key responsibility of the position.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management, particularly focusing on leadership roles and complex project delivery. Use specific examples that demonstrate your ability to lead teams and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your skills and experiences align with their needs, particularly in mentoring teams and driving operational excellence.
Highlight Relevant Skills: Emphasise your analytical and problem-solving skills, as well as your proficiency in managing budgets and resources. Mention any experience you have with process optimisation and technology adoption, as these are crucial for the role.
Showcase Your Communication Skills: Since excellent communication is vital for this position, provide examples of how you've effectively communicated with both technical and non-technical stakeholders in previous roles. This will demonstrate your ability to bridge gaps and foster collaboration.
How to prepare for a job interview at EMBS Technology
✨Showcase Your Leadership Skills
As a Service Delivery Manager, your ability to lead and mentor a team is crucial. Prepare examples of how you've successfully developed high-performing teams in the past, focusing on your leadership style and the outcomes achieved.
✨Demonstrate Client Relationship Management
Building strong relationships with clients is key in this role. Be ready to discuss specific instances where you've effectively managed client expectations and resolved issues, highlighting your communication skills and proactive approach.
✨Prepare for Project Management Questions
Expect questions about your experience with complex service delivery projects. Be prepared to discuss your approach to planning, execution, and risk management, as well as how you ensure projects are delivered on time and within budget.
✨Highlight Analytical and Problem-Solving Abilities
The role requires strong analytical skills to identify and resolve complex issues. Prepare to share examples of how you've used data to inform decision-making and drive continuous improvement in service delivery.
