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- Tasks: Supervise housekeeping to ensure guest rooms are pristine and welcoming.
- Company: Join Hand Picked Hotels, a collection of unique luxury retreats across the UK.
- Benefits: Enjoy competitive pay, generous holidays, and career progression opportunities.
- Why this job: Be part of a fun team that creates magical experiences for guests in stunning locations.
- Qualifications: Previous housekeeping experience and a friendly, helpful attitude are essential.
- Other info: Flexible hours with a focus on teamwork and personal growth.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for a Housekeeping Supervisor at Audleys Wood Hotel, part of Hand Picked Hotels. Audleys Wood Hotel is a gorgeous AA awarded 4 star 68-bedroom, country house hotel surrounded by stunning woodlands and seven acres of lush private grounds. It boasts a 2 AA Rosette fine dining restaurant and a variety of function spaces making this a popular wedding and events venue.
The role of a Housekeeping Supervisor will be responsible for ensuring our guest bedrooms are clean and maintained to a very high standard creating a magical first impression. You will play a key role in creating a home from home experience making sure each room is replenished with a fresh supply of towels and toiletries. Covering the responsibilities of the Head Housekeeper during periods of absence or annual leave. Attention to detail is key – you will have an eye for perfection in making sure the public areas as well as the rooms are immaculate.
We are very proud of the brands we work with and want to ensure each guest can experience these luxuries. This will involve setting up the tea, coffee and biscuit station in the rooms and delivering personalised amenities. You will be an expert in your field with the ability to check the rooms and support colleagues where needed. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
To be considered for the role, you will have some housekeeping or cleaning experience and feel comfortable working both alone and as part of a team in a fast-paced, busy environment. Taking pride in delivering consistently high standards will come naturally to you. It is essential to have a friendly, welcoming and helpful manner as our teams work together to ensure our guests receive a memorable experience. You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend and return to time and time again.
Our Benefits include:
- A competitive salary package of £14.82 per hour, plus a share of service charge.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Housekeeping Supervisor employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, care, and guest delight will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight your attention to detail in previous roles. Since the Housekeeping Supervisor position requires maintaining high standards, be ready to share specific examples of how you've ensured cleanliness and guest satisfaction in past experiences.
✨Tip Number 3
Prepare to discuss your teamwork skills. The role involves working closely with others, so think of instances where you've successfully collaborated with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Tip Number 4
Show your enthusiasm for creating memorable guest experiences. Be ready to talk about how you would go above and beyond to ensure guests feel special, as this aligns perfectly with the expectations at Hand Picked Hotels.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Hand Picked Hotels' values such as family, individuality, care, and delighting guests. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasise any previous housekeeping or cleaning experience you have. Be specific about your roles and responsibilities, especially those that demonstrate your attention to detail and ability to maintain high standards.
Showcase Your Teamwork Skills: Since the role requires working both independently and as part of a team, provide examples of how you've successfully collaborated with others in past positions. This will demonstrate your ability to fit into their team-oriented culture.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are excited about the opportunity at Audleys Wood Hotel specifically, and how you can contribute to creating a magical experience for guests.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Be prepared to discuss specific examples of how you've maintained high standards in previous roles, whether it's through cleaning techniques or ensuring guest satisfaction.
✨Demonstrate Teamwork and Leadership Skills
This role requires both working independently and leading a team. Share experiences where you've successfully collaborated with others or taken charge during busy periods, highlighting your ability to motivate and support colleagues.
✨Emphasise Guest Experience
Hand Picked Hotels values creating memorable experiences for guests. Be ready to explain how you would go above and beyond to ensure guests feel welcomed and cared for, perhaps by sharing a story from your past that illustrates this.
✨Be Enthusiastic and Flexible
The company looks for candidates who are enthusiastic and willing to adapt. Show your passion for the hospitality industry and your readiness to take on new responsibilities, which will demonstrate your commitment to the role.
