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- Tasks: Lead moderation efforts, shape policies, and support a diverse team in a dynamic gaming community.
- Company: Join a well-established gaming company with one of the most active UGC platforms online.
- Benefits: Enjoy a competitive salary, flexible working options, and the chance to impact a global community.
- Why this job: Be part of a pivotal role that blends trust, safety, and culture in a creative environment.
- Qualifications: Experience in moderation at scale, strategic mindset, and understanding of digital citizenship challenges.
- Other info: Opportunity to shape the future of a vibrant online community while making it safer and smarter.
The predicted salary is between 48000 - 72000 £ per year.
We’re working with a well-established company in the gaming space that’s operating one of the most active UGC platforms online. They’re now looking for someone exceptional to help them scale safely, sensibly, and in a way that genuinely supports their global community.
This is a senior leadership role for someone who has already solved moderation at scale, ideally at platforms like Reddit, Discord, YouTube, or similar. You’ll take ownership of the entire moderation function: shaping policy, improving tooling, and supporting a team that’s dealing with the kind of messy, human complexity that comes with millions of users and vast volumes of content.
You’ll be responsible for setting the long-term strategy while making sure moderation remains grounded in both effectiveness and empathy. It’s a pivotal role that blends trust, safety, culture, and operational excellence - and it needs a steady hand.
What we’re looking for:
- Deep experience leading moderation or trust & safety at a UGC platform
- A strategic mindset with the ability to define policy and direction across teams
- A practical understanding of the tools and systems needed to scale moderation
- Experience working cross-functionally across product, engineering, legal, and community
- A deep appreciation for nuance, fairness and the challenges of digital citizenship at scale
- Bonus points if you’ve worked in or around gaming, but not essential
This is a rare opportunity to help shape the future of one of the internet’s most creative and loyal communities. If you're passionate about making platforms safer, smarter, and more human, we’d love to speak to you.
Head of Moderation / Community employer: Wander
Contact Detail:
Wander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Moderation / Community
✨Tip Number 1
Network with professionals in the gaming and UGC space. Attend industry events, webinars, or online forums where you can connect with individuals who have experience in moderation and community management. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Showcase your expertise by engaging in discussions on platforms like LinkedIn or Twitter. Share your thoughts on moderation strategies, community safety, and digital citizenship. This not only demonstrates your knowledge but also positions you as a thought leader in the field.
✨Tip Number 3
Research the company’s current moderation policies and community engagement strategies. Understanding their approach will allow you to tailor your conversations during interviews, showing that you’re already aligned with their goals and ready to contribute from day one.
✨Tip Number 4
Prepare to discuss specific challenges you've faced in moderation at scale. Be ready to share examples of how you've successfully navigated complex situations, implemented effective policies, and fostered a positive community culture. This will highlight your practical experience and strategic mindset.
We think you need these skills to ace Head of Moderation / Community
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Moderation / Community role. Familiarise yourself with the gaming industry and UGC platforms to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in moderation or trust & safety, especially if you've worked at platforms like Reddit, Discord, or YouTube. Provide specific examples of how you've successfully managed moderation at scale.
Showcase Strategic Thinking: Demonstrate your strategic mindset by discussing how you've defined policies and directions in previous roles. Include any cross-functional collaboration experiences that highlight your ability to work with product, engineering, and legal teams.
Express Your Passion: Convey your passion for creating safer and more human platforms in your application. Share your thoughts on digital citizenship and how you can contribute to building a supportive community for millions of users.
How to prepare for a job interview at Wander
✨Showcase Your Experience
Be prepared to discuss your previous roles in moderation or trust & safety, especially at UGC platforms. Highlight specific challenges you faced and how you successfully navigated them, as this will demonstrate your capability to handle the complexities of the role.
✨Demonstrate Strategic Thinking
Think about how you would approach setting long-term strategies for moderation. Be ready to share your vision on policy development and how you would align it with the company's goals, showcasing your ability to think critically and strategically.
✨Understand the Tools and Systems
Familiarise yourself with the tools and systems commonly used in moderation. Be prepared to discuss how you have utilised these tools in the past and how you would improve or implement new ones to enhance efficiency and effectiveness.
✨Emphasise Empathy and Fairness
Given the nature of the role, it's crucial to convey your understanding of the human aspect of moderation. Share examples of how you've balanced enforcement with empathy, ensuring that community members feel heard and respected while maintaining safety.
