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- Tasks: Deliver recovery audit projects and manage customer relationships to recover lost funds.
- Company: FISCAL Technologies provides innovative financial risk management software solutions with a proven track record.
- Benefits: Enjoy hybrid working, 25 days leave, health perks, and a fun, inclusive workplace culture.
- Why this job: Make a real impact in a growing fintech company while collaborating with a talented team.
- Qualifications: Experience in recovery audits or finance, strong data analysis skills, and proficiency in Microsoft Office required.
- Other info: Join a diverse team recognised as a great place to work, with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
FISCAL Technologies offers world-class financial risk management software solutions that protect spend, significantly cut costs, and reduce supplier risk for organisations. With a 16-year proven track record, we deliver substantial ROI and payback to our customers within three months.
As a Services Consultant, you will play a vital role in delivering recovery audit projects from initial kick-off through to completion and handover. Working on behalf of customers, this role requires tactful engagement with their supplier base to recover lost funds. Strong data analysis skills are essential to effectively manage data, reporting, and billing processes.
What You'll Be Doing
- Work closely with our productive commercial team in our Reading head office (3 days per week minimum as part of our hybrid working pattern)
- Work independently to manage customer relationships and recover targeted overpayments for ongoing projects
- Manage statement requests, responses and recoveries of missed credits, overpayments and other value
- Analyse, review and provide proof for VAT recoveries to satisfy customers to adjust and recover
- Deliver services projects from initial kick-off through to completion and handover
- Conduct ad-hoc data review projects for customers, analyzing data and summarizing results, key trends, and high-risk areas
- Provide clear progress reports and summaries regarding recoveries for multiple projects
- Anticipate problem accounts and escalate towards suitable solutions promptly
- Conduct detailed reconciliations on large accounts to confirm errors and compile recovery back-up
- Communicate effectively via Teams and email with suppliers and stakeholders
- Manage customer meetings weekly to review updates, next steps, and actions
- Provide accurate forecasting to the Services Team Lead for monthly/quarterly reporting
- Collaborate proactively with other departments to ensure seamless service delivery
We Are Looking For Someone With
- A proven track record of delivering recovery audit focused projects
- Accounts payable/receivable experience would also be applicable to the role, with a focus on credit control activity
- A finance graduate with some applicable experience may also be considered
Key Skills & Experience:
- Confidence dealing with complex issues with suppliers while protecting client interests
- Ability to manage challenging situations and work with stakeholders to resolve projects
- Strong reconciliation skills with excellent attention to detail
- Advanced proficiency in Microsoft Office applications, particularly Excel
- Experience with ERP systems and related software
- Ability to present to clients using PowerPoint and Word effectively
- Strong time management skills with ability to handle multiple projects simultaneously
- Experience building client relationships and managing expectations
- Professional demeanour suitable for client-facing activities
Personal Attributes:
- High level of integrity and discretion when handling sensitive financial information
- Commitment to continuous learning and professional development
- IT literate with ability to quickly learn new technologies and finance systems
- Strong understanding of managing customers throughout project deliveries
Why Join Us?
At FISCAL, you'll work with a talented team transforming ideas into innovative software solutions that address complex enterprise-scale challenges, protecting over £1.3 trillion of spend globally. Since our inception in 2008, operating in the 'Fintech' procure-to-pay risk space, FISCAL has grown to over 65 staff based in Reading, UK. You'll have the opportunity to make a significant impact, grow, be agile, collaborate, innovate, and enjoy your work. We believe in giving back, supporting our chosen charity, and organizing fun events for employees. Recognized multiple times as a great place to work, we are previous proud recipients of the Queen's Award for Innovation.
Additional Benefits
- Hybrid working policy, with a minimum of 3 days in the office (FTE 37.5 hours)
- 25 days Annual Leave plus 8 Bank Holidays
- Additional holiday purchase scheme
- Perkbox
- WPA cash back health care plan
- Employer pension contribution and life assurance
- Free hot/cold drinks, fruit and snacks
- Inclusive employee recognition scheme with monthly gift voucher prizes
- Free on-site parking
- Cycle to work scheme
Services Consultant employer: FISCAL Technologies
Contact Detail:
FISCAL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Consultant
✨Tip Number 1
Familiarise yourself with FISCAL Technologies and their financial risk management solutions. Understanding their software and how it benefits clients will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel. Since strong data analysis is crucial for this role, being able to showcase your proficiency in managing and interpreting data will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with recovery audit projects or accounts payable/receivable. Be ready to share specific examples of how you've successfully managed similar projects, as this will highlight your relevant experience and problem-solving abilities.
✨Tip Number 4
Practice your communication skills, especially in a client-facing context. Since the role involves managing customer relationships and conducting meetings, demonstrating your ability to communicate clearly and effectively will be key to landing the job.
We think you need these skills to ace Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in recovery audit projects, accounts payable/receivable, and data analysis. Use specific examples that demonstrate your skills in managing customer relationships and handling complex issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Services Consultant role at FISCAL Technologies. Mention how your background aligns with their needs, particularly your experience with financial risk management and your ability to deliver projects from start to finish.
Showcase Your Skills: Emphasise your strong reconciliation skills and advanced proficiency in Microsoft Excel. Provide examples of how you've used these skills in previous roles to manage data and reporting processes effectively.
Prepare for Potential Questions: Think about how you would handle challenging situations with suppliers and stakeholders. Be ready to discuss specific instances where you've successfully resolved issues or improved processes in your previous roles.
How to prepare for a job interview at FISCAL Technologies
✨Showcase Your Data Analysis Skills
As a Services Consultant, strong data analysis skills are crucial. Be prepared to discuss your experience with data management and how you've used these skills in previous roles to recover funds or improve processes.
✨Demonstrate Your Client Relationship Management
This role involves managing customer relationships effectively. Share examples of how you've successfully navigated challenging situations with clients and suppliers, highlighting your ability to protect client interests while resolving issues.
✨Prepare for Technical Questions
Familiarise yourself with ERP systems and Microsoft Office applications, especially Excel. Expect questions that assess your proficiency in these areas, and be ready to provide specific examples of how you've used these tools in your work.
✨Exhibit Your Problem-Solving Abilities
The ability to anticipate problem accounts and escalate solutions is key. Prepare to discuss past experiences where you identified potential issues early and the steps you took to resolve them, demonstrating your proactive approach.
