Ecom Fulfilment Assistant Manager

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too. The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism. We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds. We are more than a group of businesses striving to make a difference. We are a way of life.

ABOUT THE ROLE

We are on the search for an organised and proactive Ecom Fulfilment Assistant Manager to play an integral part in our Supply Chain team. This is a vital role in managing the despatch process for eCommerce and corporate orders, ensuring accurate and timely deliveries to our customers, and providing excellent service throughout the order fulfilment process. With a huge focus on planning for our peak despatch period in the run up to Christmas you will support in refining processes to improve efficiencies. We are looking for a self-starter who can work autonomously to tight deadlines with a keen eye for detail, juggling multiple priorities and keeping calm under pressure in a high-paced environment. This role is full time, 40 hours and based at the Daylesford Farm, Gloucestershire. Salary £34,000-£36,000 per annum, based on experience.

RESPONSIBILITIES

• Working closely with our 3PL (third-party logistics) warehouse to ensure seamless processing and delivery of orders; despatched to the expected high standard of our packing specifications.
• Overseeing the demand planning of any fresh stock required for despatch, adhering to relevant cut off times and deadlines.
• Working with the eCommerce web and corporate sales teams to build longer term volumes for Daylesford & Bamford which will allow our 3PL to plan resource effectively.
• Managing the Ecommerce & Corporate fulfilment team, ensuring cover in all areas in cases of annual leave or absence.
• Ecommerce and corporate stock holding at our warehouse by managing auto replenish to ensure maximum fulfilment and minimum wastage.
• Ensuring the safe delivery of all despatches with the tracking of Ecom & corporate orders on our courier's portal.
• Collaborating with our account manager to ensure claims are raised on damaged stock or missing parcels where relevant.
• Liaising with the Corporate Sales, Ecom and Stock Planning teams to ensure that communication and the flow of information is clear and concise.
• Monitor the efficiency of 3PL E-commerce and Corporate dispatch operations through key performance indicators (KPIs).
• Working with the 3PL warehouse and inventory team to ensure accurate Ecom & Corporate stock levels, monitor and analyse inventory movements to initiate process improvements and drive efficiencies and cost savings.

SKILLS YOU WILL BRING

• Exceptional communication skills to express ideas clearly verbally and written.
• Confident with excel for data analysis, reporting, and forecasting tools to support business decisions.
• Strategic planning & organisation - able to keep tasks on track, manage priorities efficiently, and optimise workflows.
• Confident to collaborate effectively, build relationships, and contribute to a positive team culture.
• High attention to detail to spot discrepancies, maintain accuracy, and uphold high-quality standards.
• Creative problem-solving to proactively navigate challenges, find innovative solutions, and improve processes.
• Time management skills - able to balance multiple responsibilities, meet deadlines, and stay productive.
• Experience in managing a team is a plus but not essential.

PERKS AND BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.