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For Companies At a Glance
- Tasks: Shape and enhance customer and employee experiences across digital and physical touchpoints.
- Company: Join a leading firm in the financial services sector focused on innovative service design.
- Benefits: Enjoy hybrid working with flexible office attendance and opportunities for professional growth.
- Why this job: Be a key player in transforming user experiences while mentoring junior designers in a collaborative environment.
- Qualifications: 6+ years in service design, preferably in financial services, with a strong user-centric portfolio.
- Other info: Based in Leeds, attend the office twice a week as part of our hybrid model.
The predicted salary is between 43200 - 72000 £ per year.
We're on the hunt for a talented and visionary Senior Service Designer to shape and enhance the end-to-end customer and employee experiences across our digital and physical touchpoints. In this crucial role, you'll be instrumental in identifying user needs, mapping complex service journeys, and designing innovative solutions that deliver seamless and impactful experiences within the financial services sector.
You'll work closely with product managers, researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research, creating service blueprints and journey maps, and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior designers and champion service design best practices across the organisation.
Experience
The ideal candidate will have at least 6 years of experience in service design, with a significant portion of that time spent working within the financial services industry. A strong portfolio demonstrating expertise in advanced service design methodologies and a deeply user-centric approach is essential for this senior position.
Location & Hybrid Working
This role is based in Leeds, and we're looking for candidates who currently reside in Leeds or the surrounding areas. You'll be happy to attend our Leeds office twice a week as part of our hybrid working model.
Application
Please apply with your CV and portfolio to be considered for this exciting opportunity.
Senior Service Designer employer: Foolproof
Contact Detail:
Foolproof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially within the financial services sector. This will not only help you understand the current landscape but also allow you to speak confidently about how your skills can address specific challenges faced by the industry.
✨Tip Number 2
Network with professionals in the field by attending relevant workshops or meetups in Leeds. Building connections can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your portfolio in detail, focusing on projects that highlight your user-centric approach and innovative solutions. Be ready to explain your thought process and the impact of your designs on user experiences.
✨Tip Number 4
Showcase your mentoring experience by discussing how you've guided junior designers in the past. This will demonstrate your leadership skills and commitment to fostering a collaborative environment, which is crucial for a senior role.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Service Designer position. Understand the key responsibilities and required skills, especially focusing on service design methodologies and user-centric approaches.
Showcase Your Portfolio: Your portfolio is crucial for this role. Include examples of your previous work that demonstrate your expertise in service design, particularly within the financial services sector. Highlight projects where you identified user needs and created impactful solutions.
Tailor Your CV: Make sure your CV reflects your experience relevant to the role. Emphasise your years of experience in service design, any leadership roles you've held, and your ability to mentor junior designers. Use keywords from the job description to align your CV with the company's expectations.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're passionate about service design and how your background makes you a perfect fit for this role. Mention your understanding of the financial services industry and your approach to creating user-centred designs.
How to prepare for a job interview at Foolproof
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work in service design. Focus on projects that demonstrate your user-centric approach and the impact of your designs, especially within the financial services sector.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've had to identify user needs or map complex service journeys. Prepare examples that showcase your problem-solving skills and how you’ve translated business challenges into effective service designs.
✨Demonstrate Your Mentorship Skills
Since mentoring junior designers is part of the role, be ready to discuss your experience in guiding others. Share examples of how you've supported team members in their development and championed best practices in service design.
✨Research the Company and Its Users
Familiarise yourself with the company's services and its target audience. Understanding their customer base will help you tailor your responses and show that you're genuinely interested in enhancing their user experiences.
