Operations Manager (Healthcare / Learning Disabilities)
Operations Manager (Healthcare / Learning Disabilities)

Operations Manager (Healthcare / Learning Disabilities)

Full-Time 39000 - 65000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead and support healthcare locations, ensuring quality and financial targets are met.
  • Company: Join a top-rated healthcare provider recognised for inspiring workplaces in the UK.
  • Benefits: Enjoy remote work options, 24/7 emotional support, free online GP access, and gym discounts.
  • Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
  • Qualifications: Experience as an Operations Manager or Care Manager is essential.
  • Other info: Expect travel and occasional work away from home; competitive salary with car allowance.

The predicted salary is between 39000 - 65000 £ per year.

Location: Home based/London Based - Travel Required

Salary: £52k per annum, plus £3k car allowance - Will be expected to work away from home when required

Gilbert Meher have an incredible opportunity for an experienced Operations Manager, (or a talented Care Manager looking to take the next step) to support an established healthcare provider who were rated in the Top 50 inspiring workplaces in the UK, and are among the top healthcare providers in the country.

Reporting into the Regional Director you will lead the performance of a number of locations within your geographical region, providing direct line management, support and guidance to a team of managers and allocated support functions in achieving quality, customer, financial and growth targets. You will directly line manage a number of Registered Managers as allocated by the Regional Director, providing feedback and performance information to the Regional Director as and when required.

Key Responsibilities

As Operations Manager, you will be expected to perform a number of pivotal tasks covering Quality and Governance, Financial, Partnership Working, and taking part in implementing regional and divisional strategies to enhance care and standards in your area. These include but are not limited to:

  • Providing Operational support to the Regional Director to achieve GOOD or OUTSTANDING ratings using internal audits.
  • Drive quality improvements in your area.
  • Ensure legal frameworks are adhered to, such as DoLS, Mental Capacity Act, and Court Orders.
  • Effectively manage crisis situations.
  • KPI – to achieve 90% good and above rating internally and externally for quality metrics for the locations allocated to you by your regional director.
  • Develop effective partnerships with key third party organisations e.g. Local Authorities, NHS, CQC always acting as an ambassador for the company and external stakeholders.
  • Assist the RD to identify opportunities for business development, including redevelopments, new services, and partnership working with commissioners.
  • Assist the RD to create a strategic plan for the geographic region, to ensure sustained growth and re-purposing of services where they may not be fit for purpose.
  • Directly line manage a group of Registered Managers to ensure the effective management of our teams (including active management of the recruitment process, staff shortfalls and overstaffing reductions where necessary) and non-labour costs in homes in line with KPI and Budgets.
  • Feeding back to the Regional Director as agreed.
  • The KPIs will be less than 1.5% agency, less than 2.5% ill health absence, turnover less than 22%.
  • The Regional Director will oversee but you will be responsible for ensuring that robust supervision and development through personal development plans are in place for the managers you directly line manage and that all staff within your allocated portfolio are supervised in line with KPIs.
  • You will adopt a coach and mentor style with your portfolio of Managers and teams to ensure they are supported in their professional and personal development and actively manage a talent pipeline to maintain management and leadership strength across the region.
Company Benefits:
  • Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
  • Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
  • Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
  • Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

If you are interested, apply now!

Operations Manager (Healthcare / Learning Disabilities) employer: Gilbert Meher

Gilbert Meher is an exceptional employer, recognised as one of the Top 50 inspiring workplaces in the UK, offering a supportive and dynamic work culture for Operations Managers in the healthcare sector. With a strong focus on employee well-being, the company provides comprehensive benefits including 24/7 emotional support, medical assistance, and opportunities for professional growth through mentorship and development plans. Working from home or in London, you will be part of a dedicated team committed to enhancing care standards and making a meaningful impact in the lives of those with learning disabilities.
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Contact Detail:

Gilbert Meher Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Manager (Healthcare / Learning Disabilities)

✨Tip Number 1

Familiarise yourself with the key responsibilities outlined in the job description. Understanding the specific KPIs and legal frameworks, such as DoLS and the Mental Capacity Act, will help you demonstrate your knowledge during interviews.

✨Tip Number 2

Network with professionals in the healthcare sector, especially those who have experience in operations management. Engaging with current or former employees of the company can provide valuable insights and potentially a referral.

✨Tip Number 3

Prepare examples from your past experience that showcase your ability to drive quality improvements and manage teams effectively. Be ready to discuss how you've handled crisis situations and achieved performance targets.

✨Tip Number 4

Research the company’s values and recent achievements, particularly their recognition as one of the Top 50 inspiring workplaces. This knowledge will allow you to align your answers with their mission and demonstrate your enthusiasm for the role.

We think you need these skills to ace Operations Manager (Healthcare / Learning Disabilities)

Leadership Skills
Operational Management
Quality Assurance
Financial Acumen
Partnership Development
Crisis Management
Knowledge of Healthcare Regulations
Performance Management
Coaching and Mentoring
Strategic Planning
Data Analysis and Reporting
Communication Skills
Team Management
Problem-Solving Skills
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in healthcare or learning disabilities. Use specific examples that demonstrate your ability to lead teams, manage performance, and drive quality improvements.

Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Explain how your skills and experiences align with the company's goals, particularly in achieving GOOD or OUTSTANDING ratings and managing crisis situations.

Highlight Relevant Qualifications: If you have any qualifications related to healthcare management, governance, or leadership, be sure to mention them. This could include certifications or training in legal frameworks like DoLS or the Mental Capacity Act.

Showcase Your Leadership Style: In your application, emphasise your coaching and mentoring approach. Provide examples of how you've developed talent within your teams and managed performance effectively, as this is crucial for the role.

How to prepare for a job interview at Gilbert Meher

✨Understand the Role Thoroughly

Before the interview, make sure you have a solid grasp of the Operations Manager role and its responsibilities. Familiarise yourself with key terms like DoLS, Mental Capacity Act, and the importance of quality metrics in healthcare. This will help you demonstrate your knowledge and suitability for the position.

✨Showcase Your Leadership Skills

As an Operations Manager, you'll be leading teams and managing Registered Managers. Prepare examples from your past experiences where you've successfully led a team, managed crises, or improved performance. Highlight your coaching and mentoring style to show how you can support your team’s development.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and crisis management skills. Think of specific situations where you had to navigate challenges in a healthcare setting. Be ready to discuss how you would handle various scenarios, especially those related to quality improvements and compliance with legal frameworks.

✨Research the Company Culture

Gilbert Meher is known for being one of the top healthcare providers in the UK. Research their values and recent achievements, especially their recognition as one of the Top 50 inspiring workplaces. This will allow you to align your answers with their culture and demonstrate your enthusiasm for joining their team.

Operations Manager (Healthcare / Learning Disabilities)
Gilbert Meher
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