Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage communal heat networks, ensuring efficiency and compliance while resolving resident queries.
- Company: Join a dynamic Block Management company focused on customer-first culture and innovation.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Shape key operations in a forward-thinking team, making a real impact on residents' lives.
- Qualifications: Experience with heating systems, energy billing, and strong analytical skills required.
- Other info: Flexibility for travel and occasional out-of-hours work may be needed.
The predicted salary is between 36000 - 60000 £ per year.
A forward-thinking Block Management company is seeking a Heat Network Manager to take ownership of their communal heat network operations across a growing portfolio of residential developments. This is a key role focused on delivering efficient, cost-effective, and regulatory-compliant heating services to residents. You’ll be the in-house expert on communal and district heat networks, ensuring systems run smoothly, energy billing is accurate, arrears are minimised, and customer queries are resolved with empathy and professionalism. This role involves both strategic oversight and hands-on collaboration with operations, finance, and external billing partners.
Key Responsibilities
- Oversee the reconciliation of energy usage and fuel costs, ensuring accurate resident billing
- Proactively manage and reduce heat account arrears through monitoring and engagement
- Oversee and coordinate third-party heat billing providers, ensuring high service standards
- Ensure all heat networks are compliant with Ofgem regulations, Heat Trust principles, and other relevant UK standards
- Develop operational risk controls and monitoring frameworks for heat systems
- Work cross-functionally with internal teams to resolve technical or service-related issues
- Lead on continuous improvements to system efficiency, reliability, and cost-effectiveness
- Provide exceptional customer service by addressing resident concerns and queries promptly and professionally
About You
Experience:
- Proven track record managing communal or district heating systems
- Familiarity with energy billing, debt recovery, and financial reconciliation processes
- Experience working within regulated environments (e.g., Ofgem, Heat Trust compliance)
- Prior experience collaborating across departments or with external contractors
- Background in residential block management, social housing, or building services is advantageous
Skills & Knowledge:
- Strong technical understanding of heat networks and performance monitoring
- Confident working with regulatory requirements and billing platforms
- Excellent numeracy and Excel skills
- Clear, professional communicator able to translate technical terms into user-friendly language
- Strong analytical and problem-solving skills
Attributes:
- Highly organised, methodical, and detail-oriented
- Customer-focused and empathetic
- Calm and resourceful under pressure
- Positive and collaborative team player
Additional Requirements:
- Ability and willingness to travel regularly to sites across London
- Flexibility for occasional out-of-hours work if required
- Right to work in the UK
Why Join Us?
This is a fantastic opportunity to join a dynamic, growing Block Management company known for its meticulous approach, customer-first culture, and commitment to compliance and innovation. You’ll have the autonomy to shape and optimise a key operational area, working alongside experienced colleagues in a supportive and forward-thinking environment.
Heat Network Manager employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heat Network Manager
✨Tip Number 1
Familiarise yourself with the latest Ofgem regulations and Heat Trust principles. Being well-versed in these areas will not only boost your confidence during discussions but also demonstrate your commitment to compliance, which is crucial for this role.
✨Tip Number 2
Network with professionals in the communal and district heating sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could help you stand out in the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed energy billing and debt recovery in previous roles. Highlighting your hands-on experience will show that you can effectively handle the responsibilities outlined in the job description.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've resolved resident concerns or technical issues. This will showcase your ability to communicate clearly and empathetically, which is essential for the Heat Network Manager position.
We think you need these skills to ace Heat Network Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing communal or district heating systems. Emphasise your familiarity with energy billing and financial reconciliation processes, as well as any experience in regulated environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your skills align with the key responsibilities, particularly your ability to manage heat account arrears and ensure compliance with Ofgem regulations.
Showcase Your Technical Skills: Be specific about your technical understanding of heat networks. Mention any relevant software or tools you are proficient in, especially those related to performance monitoring and billing platforms.
Demonstrate Customer Service Experience: Highlight instances where you've provided exceptional customer service, particularly in resolving queries or concerns. This is crucial for the role, so provide examples that showcase your empathy and professionalism.
How to prepare for a job interview at Add Property
✨Showcase Your Technical Knowledge
As a Heat Network Manager, you'll need to demonstrate a strong understanding of communal and district heating systems. Be prepared to discuss your previous experience managing these systems and how you've ensured compliance with regulations like Ofgem and Heat Trust.
✨Highlight Your Customer Service Skills
This role requires exceptional customer service abilities. Share examples of how you've resolved resident concerns or queries in the past, showcasing your empathy and professionalism in handling difficult situations.
✨Demonstrate Analytical and Problem-Solving Skills
You'll be expected to manage energy usage and billing accurately. Prepare to discuss specific instances where you've used your analytical skills to solve problems or improve processes, particularly in financial reconciliation or debt recovery.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated across departments or with external partners. Highlight your ability to communicate technical information clearly and work towards common goals.
