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- Tasks: Welcome clients and their pets, manage calls, and support the veterinary team.
- Company: Castle Vets is a trusted small animal hospital in Reading with high patient care standards.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Join a compassionate team that values professionalism and offers learning opportunities.
- Qualifications: Friendly, organised, and proactive individuals with a passion for animals are encouraged to apply.
- Other info: Full-time role with shifts between 8:00 am and 7:00 pm, including Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
Are you a friendly, organised, and proactive individual seeking a rewarding full-time role that combines your passion for animals with exceptional customer service? Castle Vets, a well-established small animal hospital in Reading, is looking for a Veterinary Receptionist to join our dedicated team.
What You'll Be Doing:
- Welcoming clients and their pets in a warm, professional manner
- Managing reception duties such as phone calls, appointment bookings, and general inquiries
- Processing insurance claims and pet health club memberships
- Keeping client records accurate and up-to-date
- Supporting the veterinary team with administrative tasks away from the front desk
- Remaining calm and compassionate in high-pressure or emotional situations
About Us
Castle Vets is a trusted small animal veterinary hospital providing high standards of patient care. We're proud to hold hospital status along with Gold Cat Friendly and Silver Rabbit Friendly accreditations. Our modern facilities include a CT scanner, digital and dental X-ray, ultrasound, and endoscopy.
You'll be joining a collaborative, supportive, and friendly team that values compassion, professionalism, and excellent service for both clients and their pets.
Shift pattern
This is a full-time, permanent position offering between 30 to 40 hours per week across 5 days, with shifts scheduled between 8:00 am and 7:00 pm, Monday to Friday. In addition, the role includes working 1 in 4 Saturday mornings from 8:00 am to 1:30 pm.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Castle Vets. Understanding their commitment to high standards of patient care and their accreditations will help you align your responses during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, especially in a veterinary or animal care setting. Be ready to share examples of how you've handled high-pressure situations with compassion and professionalism, as this is crucial for a Veterinary Receptionist.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks simultaneously. Since the role involves managing phone calls, appointment bookings, and client inquiries, demonstrating your ability to stay organised under pressure will set you apart.
✨Tip Number 4
Show your passion for animals and customer service during any interactions with the team. Whether it's through your body language or the way you communicate, conveying your enthusiasm for both pets and their owners can make a lasting impression.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience in customer service and animal care.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those involving customer service or administrative tasks. Emphasise any experience you have with animals or in a veterinary setting.
Write a Personalised Cover Letter: In your cover letter, express your passion for animals and your desire to work in a veterinary environment. Mention specific qualities that make you a good fit for Castle Vets, such as being organised, compassionate, and able to handle high-pressure situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a reception role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role involves interacting with clients, be prepared to discuss your previous customer service experience. Provide examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Organisational Skills
As a Veterinary Receptionist, you'll need to manage multiple tasks efficiently. Be ready to talk about how you stay organised and prioritise your workload, especially in a busy environment.
✨Prepare for Emotional Situations
Working in a veterinary practice can sometimes involve dealing with emotional clients. Think of ways you can remain calm and compassionate in high-pressure situations, and be ready to share your strategies during the interview.
