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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and assist with financial needs daily.
- Company: Join a top-rated building society dedicated to community financial advice.
- Benefits: Enjoy competitive pay, flexible leave, and wellness perks like gym access.
- Why this job: Be part of a supportive team that values personal growth and community impact.
- Qualifications: Strong people skills and a willingness to learn are essential; no prior experience needed.
- Other info: Full-time role with a tailored training programme and opportunities for career progression.
The predicted salary is between 28800 - 42000 £ per year.
About the Role
Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
This role is full time working 35 hours per week between Monday - Saturday 9am - 5pm. Typically you will work up to 2 Saturdays per month (finishing at 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35 hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy.
Customer Adviser employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Familiarise yourself with the financial services industry, even if you haven't worked in it before. Understanding basic financial concepts and terminology will help you engage more confidently with customers and demonstrate your willingness to learn.
✨Tip Number 2
Practice your listening and empathy skills. Role-play scenarios with friends or family where you actively listen to their needs and respond appropriately. This will prepare you for the face-to-face interactions you'll have as a Customer Adviser.
✨Tip Number 3
Showcase your people skills by volunteering or participating in community events. This experience can highlight your ability to build relationships and work as part of a team, which is crucial for this role.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role is customer-focused, emphasise your outstanding people skills in your CV and cover letter. Provide examples of how you've successfully built relationships with customers or worked effectively in a team.
Express Your Willingness to Learn: Mention your eagerness to learn and develop new skills, especially if you lack direct experience in financial services. Highlight any relevant training or personal development initiatives you've undertaken.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your genuine interest in the company and its values, particularly their commitment to community and inclusivity.
How to prepare for a job interview at Newcastle Building Society
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with people is crucial. During the interview, share examples of how you've successfully built relationships with customers or colleagues in the past. This will demonstrate your suitability for a role that thrives on interpersonal interactions.
✨Emphasise Listening and Empathy
Strong listening skills and empathy are key traits for this position. Be prepared to discuss situations where you had to listen carefully to understand someone's needs. Highlighting these experiences will show that you can provide tailored financial advice to customers.
✨Demonstrate Team Spirit
This role requires a natural team player. Talk about your experiences working in teams and how you contributed to achieving common goals. Mention any specific instances where you supported your colleagues, as this aligns with the company's values.
✨Express Willingness to Learn
Even if you haven't worked in financial services before, showing a desire to learn and develop new skills is essential. Discuss any previous experiences where you adapted to new roles or environments, and express your enthusiasm for the tailored training programme offered.
